The Communications Division is comprised of one supervisor and 911 communications operators (dispatchers).

Responsibilities include:
  • Directing the activities of field personnel
  • Providing patrol officers and firemen with information upon which they may act
  • Receiving requests for police assistance from citizens by telephone or in person
  • Dispatching officers to respond
  • Logging and maintaining records of officers' activities
  • Monitoring incoming messages and sending messages via the NLETS / TLETS Network
  • Accessing requested information for Patrol via the departmental computer system
  • Providing general information to the public on request
  • Communicating with the police, fire, and ambulance services
  • Communicating with other City departments


Each operator must complete, within one year of service, specified training in areas of telecommunications approved by the Texas Commission on Law Enforcement.