Office of Professional Standards

Public Service Report

The Greenville Police Department is dedicated to providing the best police service possible to all Greenville citizens. Police officers are carefully selected and given the highest quality training available in order to provide this service.

Our policy is to forward compliments to officers or employees and their supervisors and to thoroughly investigate complaints.

If you feel strongly about the Department's performance, positively or negatively, or have a suggestion for the Department to consider, let us know. Specifically, with respect to each ticket, citation, or warning issued by a peace officer, citizens may file a compliment or complaint by submitting a Public Service Report with the Office of Professional Standards.

The Greenville Police Department's Public Service Report can be used for a:
  • Commendation of employee service
  • Suggestion for agency consideration
  • Complaint of agency action
  • Complaint of employee performance

Obtaining a Report

The Public Service Report can be obtained from the Greenville Police Department, located at 3000 Lee St. It is also available at the Human Resources office, located in City Hall at 2821 Washington St.

Return the Public Service Report to 3000 Lee St., mail it to the Greenville Police Department P.O. Box 1049, Greenville, TX 75403-1049, or email it to  If you have any questions, please contact the Office of Professional Standards Lieutenant at (903) 453-0411.  


  • Obtain the police officer's or employee's name and identification number. They are required to provide this information to you if you ask.
  • Write down everything you remember about what transpired. Be as detailed as possible. Include your recollection of exactly what was said, what actions followed, and any witnesses' statements.
  • Note the precise location, date, time of day, weather conditions, and any pertinent events leading up to the incident.
  • Detailed documentation lends credibility, so do not omit anything.