FAQs • City of Greenville • CivicEngage

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Administrative Services

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1. How do I find information about the City of Greenville budget?: The City maintains the current Budget and the most currently approved Comprehensive Financial Annual Report (CAFR) on the Administrative Services webpage.

2. How do I appeal the tax appraised value of my property?

To appeal the appraised value of your property, contact:

Hunt County Tax Appraisal District

4801 King St.

Greenville, TX 75401

(903) 454-3510

More information is also available from the Texas State Comptroller of Public Accounts in the publication

Taxpayers' Rights, Remedies and Responsibilities

3. Who do I contact about paying my property taxes?: The City has contracted with the Hunt County Tax Assessor-Collector to collect propety taxes on behalf of the City. The contact information for the Tax Assessor-Collector is:

Hunt County Tax Office
P. O. Box 1042
Greenville, TX 75402
2500 Stonewall, Suite 101
Ph: (903) 408-4000
Fx: (903) 455-3202

4. How do I buy bonds that are issued by the City of Greenville?: The City does not sell bonds directly. Typically, general obligation bonds and certificate of obligation bonds issued by the City of Greenville are sold through a competitive bid process handled by the City's Financial Advisor Specialized Public Finance, Inc.. Visit www.spubfin.com
Specialized Public Finance, Inc.

5. What is the City's property tax rate?: The City’s current tax rate is $0.615 per $100 of assessed valuation.

6. What is my total tax rate?

The City is one of several taxing authorities. The tax rates are as follows:

City of Greenville - $0.615
Greenville Independent School District - $1.19480
Hunt County - $0.507534
Hunt County Hospital District - $0.213866
Total - $2.6152

7. Who is the City of Greenville's financial advisor?: The City uses the services of an independent financial advisor from time to time depending on the scope of the project and the complexity of the financing structure. The same financial advisor is often engaged on multiple projects for the sake of continuity and the economies of scale. For further information on financial advisory work for specific projects, please contact the Assistant Finance Director at (903) 457-3127.

8. Who is the City of Greenville's investment advisor?: The City uses the services of an independent advisor. The City also uses Cutwater Asset Management and PFM Asset Management LLC (PFM) to work with the City Investment Officer and Investment Committee to meet the needs of the City. For more information on investment advisory work, contact the Assistant Finance Director at (903) 457-3127.

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Airport

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1. What type of fuel is available at the airport?

Full-service Jet A and 100LL fuel is available at the FBO during regular business hours (Sunday - Wednesday from 7:30 am - 5:00 pm, and Thursday - Saturday from 7:30 am - 6:00 pm). For Full Service after hours, call (903) 268-3352. After hours service requires a $30 call-out fee.

Self-Service 100LL AvGas is available 24 hours a day at pump south of terminal building.

2. How do I contact the FBO?: Greenville Aviation serves as the FBO for the Airport. The phone number is (903) 457-2960. Hours of operation are Sunday - Wednesday from 7:30 am - 5:00 pm, and Thursday - Saturday from 7:30 am - 6:00 pm.

3. Where is the Airport located?: Greenville Municipal Airport - Majors Field is located at 101 Majors Rd., just off Interstate 30 via FM 1570.

4. Are T-hangars available for rent at the Airport?: All T-hangars are managed by Blue Sky Holdings. Please contact Blue Sky Holding/Tom Hosey at (903) 455-0111.

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Animal Control

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1. Are my pets required to be licensed?: No. The City of Greenville does not require pet licenses.

2. My pet has been impounded. What do I need to do?: Contact the Animal Control Shelter, (903) 457-2990 regarding retrieving your pet. Pound fees must be paid before an animal can be released.

3. Are you a no-kill shelter?: No.

4. I lost my pet, what can I do?

You can call (903) 457-2990 or email the shelter with details regarding your missing pet.
Descriptions needed/wanted:

Picture of your pet
Location of where it went missing from
The last time you saw your pet
Your contact information

5. Can you tell me the disposition of a pet?: Dispositions of any and all pets will not be provided by shelter personnel. In order to obtain dispositions, you must contact the City Secretary (903) 457-3121 and ask for an open records request, or you can email your request.

6. Can I have my pet cremated?: Sorry, we do not provide cremation services.

7. How do I dispose of my deceased pet?: Please call the shelter, they can provide you a time for drop off. (903) 457-2990

8. Can I place a hold on a pet, or reserve a pet for adoption?: Our facility has a limited amount of space and in order to continue to receive incoming animals; captures, strays, or surrenders, we cannot reserve pets.

9. Can I have livestock inside the city limits of Greenville?: You can read your answer here. This link takes you to the Code of Ordinances for livestock.

10. Where can I have my dog off leash in the city of Greenville other than my fenced property?

The City of Greenville currently has two dog parks.
1. Graham Park
800 Walnut St.
Greenville, Tx 75401

2. Arnold Park
2300 Jones St.
Greenville, TX. 75402

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Board and Commissions

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1. Commonly Asked Questions

What is your relationship with the City Council?

The primary responsibility of most boards, commissions and committees is to advise and make recommendations to the City Council. The nature and purpose of an advisory board is to provide advice to the council without the influence of political activity. Because the recommendations of City Boards are advisory, the Council may not always follow the recommendations offered.

What is your relationship with City Staff?

Staff is provided to facilitate effectiveness. Staff shall provide guidance related to obedience the Open Meetings Act, shall provide technical expertise and research assistance, shall answer questions related to City policies and procedures and shall coordinate the involvement of other departments, as needed. No staff liaison is entitled to vote or preside over meetings.

How is a board, commission or committee established?

Each standing board, commission or committee is established by ordinance. Ad hoc committees and focus groups are typically established by resolution, but can also be established by informal action of the City Council. The term of ad hoc committee members or focus groups is usually equal to the life of the committee itself.

Who is eligible to serve on a board, commission or committee?

All resident citizens and qualified voters of the City of Greenville who have been residents of the city for at least six months, hold no other public office, including employment with the City, may be appointed or re- appointed to a board, commission or committee. Members must maintain these qualifications during their appointed term. All qualified candidates applying for the first time must complete an application form and forward it to the Office of the City Secretary

Who appoints board commission or committee?

Members are appointed by the City Council and serve at the pleasure of the Council. Appointments are made when terms expire or vacancies occur. Appointments to fill vacancies are for the remainder of the unexpired term.

What is my term of office?

Board members are typically appointed for a two or three -year term. However, there are instances when a member is appointed to fill a vacancy and therefore is appointed for the remainder of the unexpired term, which would be less than three years. The length of your term can be found in the resolution formally appointing you as a member to a board and may also be included in the letter notifying you of the appointment.
The terms of members are staggered to ensure continuity on the board. This means that the term of approximately one third of the members of any board would expire one year and the term for the remaining members would expire the following year. The term of office shall expire when a successor has been appointed and qualified to serve.

The Office of the City Secretary maintains a listing of all city board, commission and committee members and their terms of office.

A person who has served as a member of a Board of Commission for two (2) consecutive terms shall not again be eligible for appointment to that same Board or Commission until at least one (1) term had elapsed. They shall however, be eligible for appointment to any other Board or Commission without a waiting period. "Term" as used in this paragraph is defined as that period of time beginning with the taking of the Oath of Office and running through the Oath of Office following the next appointment for that position. Filling an unexpired term does not constitute a "full" term.

Do I have to take an Oath of Office for this appointment?

Yes, all appointed board members must take the Oath of Office and Statement of Appointed Officer provided in the City Charter and maintained by city staff because they are official documents of the City. The staff liaison assigned to the Board will secure the necessary oath. You must take the Oath of Office prior to the time you participate in a meeting or otherwise exercise the powers of the office you were appointed to hold.

What constitutes a quorum?

The Open Meetings Act states that a quorum for boards, commissions and committees of the State or its Political subdivisions is a majority of the number of members established by the ordinance creating the board. For example, if there are nine authorized members on your board, then there must be five members present, regardless of vacancies, to have a quorum.

How are meetings conducted?

Many boards have established their rules of order in their bylaws; otherwise, Robert's Rules of Order may be used as the basis for conducting all board meetings. There is, however, one exception to Robert's Rules that is used by the City of Greenville; the Chair is allowed to vote on all motions. Furthermore, unless there is a conflict of interest that meets the legal definition, you must vote on matters before the board.

Are there attendance requirements?

Yes. It is important that members maintain regular attendance. Three consecutive absences or the absence of a member from more than 25% of the meetings in any six -month Period shall cause the board, commission or committee to review the attendance record of the member and make a
recommendation to the City Council on the appointment.

The Council is most appreciative of the dedication and contribution by those who are willing to donate their time to community service. However, decisions reached by many of these boards impact the entire community. Therefore, if a quorum is not present because of habitual absenteeism, the integrity of the board as a whole is affected.

The minutes taken at each meeting will reflect attendance. The chairman should announce for the record the names of the members that are absent. Members who cannot attend a meeting should contact the chairman or appropriate staff member concerning the absence prior to the meeting.

Are public records kept concerning all meetings?

Yes, records of all meetings are to be established and maintained. Some board and commission meetings are tape recorded. The staff liaison will be responsible for keeping an accurate record of all meetings. The minutes shall include a description of business conducted, a record of attendance and a voting record indicating by name, members voting in favor of or in opposition to all items of business, unless the vote is unanimous. The minutes are permanent records maintained in the City secretary’s office.

How does the Conflict of Interest law apply to board members?

Texas statutes regarding conflicts of interest apply to all appointed and elected officers of any city, including members of any city boards, commission or committee.

Do I have liability insurance as a board member?

All city officials are protected by the City's risk assumption program when acting in the scope of their employment. As a duly appointed official, you too are protected against third party liability when acting within the scope of your appointment. As a board member, your performance and ethics must meet the highest standards.

Does the public have access to records of board meetings?

Yes. Minutes and records are kept in the Office of the City Secretary. Minutes and all background material are subject to the Public Information Act.

Will there be any training available?

The staff liaison assigned to your board will advise you of training conferences, if any, suggested for your board.

2. How do I apply and when are board appointments made?: Most board appointments will be made in December. GEUS appointment are made in May.

Board Application

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Board of Development

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1. What does the Board of Development do?: The Board of Development assists companies with relocation or expansion plans in Greenville to promote economic growth. For more information, call (903) 455-1197.

2. What incentives are available to companies wanting to relocate or expand in Greenville?: The Board of Development uses many economic tools to assist companies with relocation or expansion plans. All incentives are considered on a case-by-case basis and in cooperation with other City and County entities.
View Incentives

3. How can I find available real estate or buildings to meet my business needs?: The staff of the Board of Development strives to maintain current information on available commercial property (both industrial and retail) in Greenville and surrounding areas.
View Business Resources

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Building Permit Information

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1. How do I apply for a Building Permit?

1. Call the Community Development Department at (903) 457-3160 before visiting our offices to apply for the permit. We can discuss the details of your project and outline the information you will need to bring with you when you apply for a permit. Please have the physical address and legal description of the property before you call.

2. Verify Zoning: Check the official Zoning Map and Permitted Use Schedule in Section 4-1 of the Zoning Ordinance to verify that the proposed use of the property is permitted. Copies of the zoning map and zoning ordinance are available at the Community Development Office at 2315 Johnson St. If the proposed use is not permitted by the City’s Zoning Ordinance, ask the City’s Community Development Staff about options.

3. Verify Platting: If the project is an interior remodel of an existing building or an agricultural accessory building, skip down to Step 4. Otherwise, check the legal description of the property from a warrantee deed, tax notice, or other legal document. If you cannot locate the legal description, please call the Hunt County Tax Appraisal District at (903) 454-3510 and ask them to give you the legal description. If the property is part of a platted subdivision, the legal description will include a lot number, block number, and subdivision name. If the project is a new building, addition, or residential storage building larger than 400 sq. ft., and the property is not part of a platted subdivision, you will be required to complete the platting process before applying for a building permit. Ask the Community Development Staff for details.

Before any part of a property is sold within the City of Greenville or its Extra-Territorial Jurisdiction (ETJ), a plat showing the proposed subdivision must be approved by the City of Greenville. The plat must be prepared by a Registered Professional Land Surveyor (RPLS). Prior to approval, the plat will be reviewed for compliance with the City’s subdivision regulations located in Chapter 13 of the Code of Ordinances. This review will also determine if the property is served by water and sewer lines of sufficient size and capacity. The review will be performed by the City’s Development Review Committee (DRC). After the plat is corrected to include all the comments of the DRC, it will be approved.

4. Review the Building Permit Plan Review Checklist: A complete Building Permit Plan Review Checklist is required with every building permit application. The Checklist outlines all the information required for your application. Copies of the Checklist are available at the Community Development Office at 2315 Johnson St. and are included in the Developer’s and Builder’s Guide.

5. Prepare Application Materials: After reviewing the Building Permit Plan Review Checklist, prepare all the information required for your building project as outlined in the Plan Review Checklist.

6. Submit Application: Submit all the required application materials to the Community Development Office:
2315 Johnson St.
Greenville, TX 75401

A complete application must include the following:

A complete Building Permit Plan Review Checklist
A complete Building Permit Application Form
Copies of a detailed site plan (if required)
Copies of the building construction plans

The Community Development office staff cannot accept an incomplete application.

2. How long does it take to review and approve a building permit?

Upon receiving a complete application, City staff will review the application for compliance with applicable City Codes. The initial review time varies depending on the complexity of the project, but generally you can expect the following review times:

Ten to fourteen working days for all projects

After the initial review is complete, and if it is determined that no changes to the plans or additional information are required, a building permit will be issued. If changes to the plans or additional information are required, City staff will notify the project manager in writing of any required changes. A building permit will be issued when all plan review requirements have been addressed. Work on the project cannot commence until a building permit is issued.

3. How much does a building permit cost?

The following fees apply to all building permit applications:

Minimum building permit fee for all building projects - $50
Mechanical, electrical, plumbing, and gas permits are 10% of the building permit fee or a minimum of $50 each.
For construction projects over 5,000 square feet there is an additional 10% of the building permit fee required.
Impact Fees may apply to certain construction projects. A Fee Estimate may be calculated using the link to the City of Greenville Online Action Center at:

MyGov Fee Estimator

4. When are permits required for accessory buildings?

A building permit is required for accessory buildings that are 100 sq. ft. or larger in size. An accessory building is a subordinate building, the use of which is incidental to that of a principle building on the same plot. In a residential district it is a subordinate building, attached or detached, and used for a purpose customarily incidental to the main structure, such as:

Private garage for automobile storage
Car port
Tool house
Lath or greenhouse as a hobby
Home workshop
Children's playhouse
Storage house
Garden shelter

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Cemeteries

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1. Does the City provide or sell headstones?: No. However, there are a variety of vendors that sell headstones listed under "Monuments" in the yellow pages. You may also contact your local funeral home for more information.

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City Attorney

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1. Can the City Attorney provide free legal advice on personal civil matters?: No. The City Attorney represents the City of Greenville and cannot provide free legal advice to individuals.

2. How do I contact the City Prosecutor about my Greenville Municipal Court citation?: You can contact the Municipal Court Prosecutor by calling (903) 457-3129.

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City Council and Mayor

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1. How do I know who my Council Representative is? How can I reach them?

First, check which District you are in by viewing: The Street Index streets are listed in alphabetical order. Find your street, and it will list the "District" then visit: the Mayor and City Council page, under the picture of the Council Member it shows which "Place" they hold. Place and District in this sense are the same.

The City is divided into six single-member council districts. District boundary lines are drawn according to the population within each district. Every 10 years with the new census, the districts are reevaluated for changes in population. The Mayor is elected at large. Contact information for the Mayor and City Council members is on the Mayor and City Council page. Call the City Secretary’s Office at (903) 457-3121 to leave a message.

Mayor and City Council

2. How can a citizen address the City Council?: At regular City Council meetings, there is a time reserved for "Citizens to be Heard". During this portion of the meeting, citizens may address the council not already scheduled for a public hearing. Citizens should state their name and address for the record and are allowed three minutes to speak.

3. What does the City Council do?: The elected officials of the City of Greenville are charged with setting the policies that they would like the administration to carry out. They have the vision of what Greenville has the potential to be. They are also responsible for adopting an annual budget and levying a tax rate. These are accomplished by many meetings with the City Manager on the needs and projects of each Department. The City Council also appoints the City Manager, City Attorney, City Secretary and Municipal Judge.

4. Is the City Council responsible for GEUS?: In 1989, the citizens of Greenville voted to form an autonomous board for the electric utility.
Although the Council partners with Board when making appointments to the Board, they do not have any control or powers regarding the electric service or charges.

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City Manager

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1. Is the City Manager elected by a vote of the people?: No. The City Manager is appointed by the City Council.

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City Secretary

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1. How do I find out where to vote?

Early voting:

Hunt County Elections Administration

2217A Washington Street

Greenville, TX 75401

HOURS: 8 AM - 5 PM - Monday, April 24 – Tuesday, May 2, 2023.

EXTENDED EARLY VOTING -HOURS - 7:00 AM - 7:00 PM - Monday, May 1, and Tuesday, May 2, 2023.

ELECTION DAY VOTING - Saturday- May 6, 2023

Fletcher Warren Civic Center

5501 Business HWY. 69 S

Greenville, TX 75402

Polls are open from 7:00 AM- 7:00 PM

District 3

(No election for other districts this election cycle)

2. How can I find information regarding the City’s Ordinances?: The City's Code of Ordinances can be found online.
Code of Ordinances

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Code Enforcement

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1. What is the height the grass and weeds must remain under in order to avoid a violation?

City Code requires grass and weeds to be shorter than 12 inches in height in the yard, alley, and easement.

Code of Ordinances

2. What is the process if someone receives a violation and does not mow their property?: If someone receives a violation to mow their property, they will have 10 days to correct the violation. If the violation is not corrected, it will then be added to the City's mow list and could possibly be sent to Municipal Court.
If the City has a contractor mow the property, the owner will receive a bill for mowing services, which must be paid within 30 days. If the mow bill is not paid within 30 days, a lien will be filed on the property.

3. What would be considered a junked vehicle?

City Code states that a junked vehicle is a vehicle that is self-propelled and inoperable and:

Does not lawfully have affixed to it an unexpired license plate or a valid motor vehicle inspection certificate; and
Is wrecked, dismantled or partially dismantled, or discarded; or
Has remained inoperable for more than 30 consecutive days, if on private property; or
Has remained inoperable for more than 72 consecutive hours, if on public property

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Community Development

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1. When is a Certificate of Occupancy required?: A Certificate of Occupancy is required when there is a change in the property ownership, business ownership, business name change, occupancy of a lease space, and/or if there is a change in the GEUS utilities billing customer account for an existing structure. A Certificate of Occupancy is also required at the conclusion of a new building project. More...

2. Who do I contact about my GEUS bill or account?: Contact GEUS Customer Service at (903) 457-2800.

3. Who do I contact for zoning or building questions for property located outside the City of Greenville limits?

The City of Greenville does not have zoning or inspection authority outside of the City limits. Please contact the Hunt County Commissioner's office at (903) 408-4100.

The City of Greenville does have land subdivision authority. If you are developing and subdividing your property and it is within the City of Greenville or its extraterritorial jurisdiction, contact the Community Development Department for platting and subdivision requirements.

In addition, the City of Greenville has permitting and inspection requirements for irrigation systems within the City and its ETJ. For more information, please call (903) 457-3160.

Please contact Community Development at (903) 457-3160 for more information.

4. Who do I contact for aerobic / septic system questions and requests for their inspections?: Private, on-site sewer systems such as aerobic or septic systems fall under the jurisdiction of Hunt County. Contact Hunt County Health Department at (903) 408-4140.

5. How can I make a comment on an establishment with an off-premises alcoholic beverage license?: You can go to the TABC website to complete a Comment/Complaint Form http://tabc.texas.gov/enforcement/complain_about_a_location.aspat

6. Is a permit necessary to hold a garage or yard sale?: No. A permit is not required for a garage or yard sale in Greenville. However, city ordinance limits the number of sales that can be held to three per year and each sale can last no longer than three days. For more information, contact the Community Development office at (903) 457-3160.

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Community Relations

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1. How do I contact the PIO/Public Relations Liaison?: You may email the Public Information Officer or call (903) 457-3116.

2. Can I subscribe to website updates?: Yes. Sign-up for e-mail subscriptions to areas of the website by visiting the "Notify Me" section.
Notify Me

3. Can I advertise my event on the City’s government access channels?: The City’s government access channels are used to provide news and information about city sponsored and hosted events.
At this time, we do not allow outside advertising on our government access channels.

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Convention & Visitors Bureau

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1. Where is the CVB located?: The Greenville Convention & Visitor's Bureau is located in the Municipal Building located at 2821 Washington St. Contact the CVB at (903) 457-3126.

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Engineering

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1. How can I find out where utilities are located on a property in Greenville?: If you need to know because you are about to dig into the ground, please call Dig Tess at (800) 344-8377. However, you must also call (903) 457-3152 for water and sewer locates.
If you need to know if infrastructure is available at a certain location, contact Brett Jameson or call (903) 457-3136.

2. Who do I contact if I want to build a house or start a business in Greenville?: Contact Community Development at (903) 457-3160 or see the Community Development web page.

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Fire Department

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1. What does ISO mean?: The Insurance Services Office (ISO) conducts evaluations of a city’s fire protection capabilities to determine a classification known as a Fire Suppression Rating. This is commonly referred to as a city’s “ISO” or Protection Class. ISO works with the Texas State Fire Marshal’s Office. In the ISO rating scale, a lower number is better: one is the best possible rating, while a 10 means the fire department did not meet ISO's minimum requirements. For more information, click here: Greenville ISO

2. What is the City of Greenville's ISO rating?: The City of Greenville's ISO rating has been lowered from a 3 to a 2. The rating of a 2 was approved on April 5, 2021, by the State Fire Marshal's office and became effective December 2, 2021.

3. How do I become a firefighter?

There are a couple of pathways to becoming a firefighter in Texas. First, you can apply to a department that provides training once hired. These are typically the larger cities such as Dallas. However, competition for these openings is strong. The second option is to attend the fire academy at your own expense, which allows for a wider range of opportunities when it comes to applying to a fire department. To be a firefighter in Texas, you will need to get certified as a structural firefighter and as an emergency medical technician for most departments. For more information on this process, visit the Texas Commission on Fire Protection’s page.

You may sign up to be notified when we post our next entry-level exam. You can do so with the following link https://www.ci.greenville.tx.us/list.aspx, under the header of "City of Greenville Jobs" find "Fire Department" and choose the method of alert (text or email).

For more information, visit our Becoming a Firefighter page.

Firefighter Requirements

4. Can I get a speaker to come visit my school / event to talk about fire safety?: Visit the following link for more information on having the fire department come to your school or other events, or for station tours. Community Engagement page

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Footer FAQs

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1. What is the address for the Municipal Building?: 2821 Washington Street
Greenville, Texas 75401

2. Are City Council meetings open to the public?: Yes, both the work session and the regular session are open to the public.

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Household Hazardous Waste

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1. Where is the HHW Center located?: The address to the HHW Center is located at 3108 Sockwell Blvd. For more information call (903) 457-3152

2. When is the HHW Center open?: The HHW Center is open the 1st and 3rd Tuesday of each month from 4:00 pm - 7:00 pm and the 4th Saturday from 8:00 am - 12:00 noon.

3. Do I need a voucher?: No, you do not need a voucher, the HHW Center will have them available for you to fill out at the time of drop off.

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Human Resources

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1. Where can I get an employment application?: Applications may be downloaded from the website or obtained in person at:
2821 Washington St.
Greenville, Texas 75401

Employment Application

2. Will you hold my application and resume for a future job opening?: No, you must submit a new application each time you apply for a job opening.

3. Can a resume be submitted in lieu of an application?: No, the City of Greenville requires an official application. However, resumes will be accepted as an addendum to the application.

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Kids 911

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1. May I call 9-1-1 anytime I want?: No. You should only call 9-1-1 in an EMERGENCY situation when you need IMMEDIATE assistance for the police, fire, or ambulance. Only call for HUMAN EMERGENCIES.

2. What happens if I make a prank call to 9-1-1?: Prank calls are a criminal offense. Remember, at 9-1-1 your name, address, and phone number appears on our computer screen. Even unlisted phone numbers will show up.

3. What if someone can not hear or talk?: 9-1-1 has the capability of answering on the TTY system. Each of our workstations has the ability to handle TTY. If a hearing impaired or speech impaired person does not have a TTY, then dial 9-1-1 for a land line and don’t hang up. The address and phone number you are calling from will be displayed on the 9-1-1 screen and the police will be sent.

4. What is 9-1-1?: 9-1-1 is a service you can call when you need ambulance, fire, or police. Each call is sent over a dedicated phone line to the nearest answering point in your community where trained personnel send the response needed.

5. May I call 9-1-1 from my cell phone?: You may call 9-1-1 from your cell phone but you need to stay on the phone and let us know where you are. The cell phone hits the closest tower which does not give your exact location.

6. May I call 9-1-1 when my dog or cat gets hurt?: Do not call 9-1-1 when your animal is hurt. You need to call the veterinarian. 9-1-1 is for human emergencies only.

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Library

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1. Does the library have eBooks?

Yes! All you need is a current library card and a PIN. If you do not have a PIN, call 903-457-2992 and have them set your PIN. Then simply click on the Free eBook Library tab and click "Sign in" at the upper right-hand corner.

For ebooks that do not require a library card, scroll down the library's main page.

2. Why do I have to pay a fee if I a Greenville address?: The City of Greenville funds the W. Walworth Harrison Public Library. City limits do not coincide with Postal Service address or school district service areas, so some people whose address includes “Greenville, Texas” or who pay Hunt County or G.I.S.D. taxes may actually live outside the city limits. The absence of City of Greenville taxes on a property tax bill is a good indication of non-residency.

3. Are children allowed at the library without parents?: Children under the age of 12 must be accompanied by a responsible caregiver age 13 or older while in the library. If the caregiver is under age 18, there must be no more than 3 children for whom that caregiver is responsible. The children must be within sight of the caregiver at all times. Parents/caregivers are responsible for their children’s behavior while in the library.

4. How many items am I allowed to check out?: Patrons are limited to 5 items during their first checkout. After that, patrons may check as many as 20 items (with up to 5 DVDs and books/music on CD) on their library card at a time.

5. Is the information in Northeast Texas History and Genealogy Center about Northeast Texas?: Yes, but there is so much more! While the largest amount of material is focused on Greenville, Hunt County, and Northeast Texas, NETH&GC material also covers the state of Texas, surrounding states, and common migration/immigration trails. Click here for more details.

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Main Street

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1. When is Halloween on the Square?: Halloween on the Square is Back! It will be held October 31 from 4-7 PM. Celebrate in Historic Downtown Greenville while wearing your favorite costume! There will be something for everyone in your family!

2. When is the Christmas Parade?: The 2023 Parade of Lights is scheduled Friday, December 1 at 6 PM.

3. Are financial incentives available?: To encourage the restoration of downtown buildings, properties located within the downtown district may be eligible for facade grants, as funds are available. Substantially rehabilitated properties may be eligible for tax abatement consideration. Contact (903) 457-3138 for more information.

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Main Street Design Guidelines

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1. When is a Certificate of Design Compliance Required?

A Certificate of Design Compliance is required before any person or entity may make any external alterations or external repairs of any substantial nature in any manner whatsoever to any area, site, building, or structure within the confines of the Central Area (CA) Zoning District. External alterations and external repairs include but are not limited to the following:

The construction of a new structure
The alteration or restoration of any exterior feature of an historic resources
An addition to a structure
The removal of demolition, in whole or in part, of any building or structure (unless ordered by the City's Substandard Structures Rehabilitation Board)
The construction or erection of a new sign
The removal or substantial alteration of existing signs where such signs are considered on historic resources
Applying a new exterior siding material
Addition of a new window, door, or dormer
Installation of burglar bars on interior or exterior of windows
Creating a driveway or parking facility
Adding a satellite dish
Building a deck, fence, or garage
Enclosing a porch

2. Does ordinary maintenance and repair require the approval of a Certificate of Design Compliance?

Ordinary maintenance and repair does not require the approval of a Certificate of Design Compliance. The Main Street Manager has the authority to determine whether or not the definition of ordinary maintenance and repair applies to any given project. Some ordinary maintenance and repair may still require the approval of a building permit application.

Ordinary maintenance and repair is any work, the sole purpose and effect of which is to correct deterioration, decay, or damage, including repair of damage caused by fire or other disasters and which does not result in a change in the existing appearance and materials of a property. Examples of this work include, but are not limited to:

Caulking or re-glazing windows
Minor repairs to windows, doors, siding, gutters, etc.
Replacement of existing mechanical equipment
Repairing or repaving of flat concrete work in side and rear yards
Repairing or repaving of existing front yard paving, concrete work and walkways, if the materials are the same or similar in appearance
Roofing work, if no change in appearance occurs
Chimney work, if no change in appearance occurs

3. How do I apply for a Certificate of Design Compliance

Call the City’s Main Street Manager at (903) 457-3138 to discuss the details of your project and receive instructions on information you will need to bring with you when you apply for a Certificate of Design Compliance. Please have the physical address of the property before you call.
Review The Design Standards Of Downtown Greenville: The Design Standards manual outlines the design requirements that must be observed for external alterations or repairs in the downtown area. Copies of the Design Standards are available from the Main Street Manager whose office is located at 2821 Washington St. or from the Community Development Office at 2315 Johnson St.
Verify Compliance With the City's Building, Zoning, and Fire Codes: An application for a Certificate of Design Compliance must be consistent with the City’s Building, Zoning, and Fire Codes. Copies of these codes are available for review at the Community Development Office at 2315 Johnson St. All applications for Certificates of Design Compliance will be reviewed by persons responsible for administering the Building, Zoning, and Fire Codes.
Prepare Application Materials: A complete application for a Certificate of Design Compliance must include the following:
- A Certificate of Design Compliance application form included in Appendix A
- A to scale drawing or sketch of the proposed external alteration
- A written statement describing how the proposed construction, external alteration or repair meets the intent of the Design Guidelines
- The Main Street Advisory Board may require submission of product samples and other technical information pertinent to design review decisions
Submit Application: Submit all the required application materials to the Main Street Manager at 2821 Washington St. The Main Street Manager cannot accept an incomplete application.

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Municipal Court

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1. Can I make arrangements over the phone?

If you wish to pay your fine in full, you may call TrafficPayment.com at (800) 444-1187. Otherwise, you must appear in person at 3000 Lee St.

Or by mail to:

Greenville Municipal Court

P.O. Box 1049

Greenville, TX 75403-1049

Click here for TrafficPayment.com

2. Can I pay my fine in installments?: The court has a payment plan option.
Come in person or contact the court at (903) 457-3129 for further information. No payment arrangements can be made by phone.

3. What method of payment does the court accept?: The court accepts cash, credit or debit cards (Visa, MasterCard, or Discover), money orders, or cashiers checks. We do not accept personal or business checks.
If the offense is in warrant status, you must contact the court at (903) 457-3129 for payment method information.

4. If I wish to speak with the City Prosecutor about my case, when can I do that?: The City Prosecutor is available to speak with defendants at the court every Wednesday and Friday from 9:00 am until 10:00 am.

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Parks and Recreation

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1. Are pets allowed at the City parks?

Yes, pets are allowed at the parks, but a few guidelines must be followed:

Each pet must wear a leash
In the occurrence of defecation, owners must dispose of the pet waste

Graham Park, located at 800 Walnut Street, has a dedicated dog park.

2. What are the hours of the Wright Park Municipal Golf Course?: The Wright Park Municipal Golf Course is open seven days a week from 7:00 am until dark.

3. Does the City provide youth sports?: The City of Greenville, Boys and Girls Club and YMCA have partnered together to form Greenville Sports League. Visit www.playgreenvillesports.com for more information.

4. What are the public park hours?

Except as otherwise specified herein for particular facilities, the open hours for the public use of the grounds and facilities of all parks owned or under the care, control or management of the city and within the corporate limits thereof shall be from the hours of 6:00 am until 10:30 pm, and it shall be unlawful for any person, other than authorized personnel of the city, to be in or upon any such grounds or facility thereon from the hours of 10:30 pm until 6:00 am, unless written permission by the city manager or his designee is obtained for remaining in the park between those hours. The city manager may approve activities in the park between the hours of 10:30 pm and 6:00 am when:

Such activity will not pose a significant safety risk or inconvenience to the public, and
The activity is related to a City-sponsored or City-approved event

5. How much does it cost to rent a pavilion?: Prices vary depending on the pavilion location. See City Parks for rental fees.
City Parks

6. When do sports leagues begin and where can I register a team?: Beginning dates as well as registration fees vary depending on the sport. For scheduling and fee information, visit
Play Greenville Sports

7. How much does it cost to rent a soccer, softball field?: Prices vary depending on the facility location. For rental information call us (903)457-2994

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Parks and Recreation - Play Greenville Sports

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1. How do I register my child for a league?

1. Online: www.greenvilletx.fun

2. By phone: 903-457-2994

3. In Person: Reecy Davis Recreation Center
4320 Lee St.
Greenville, Tx. 75401

2. How are youth teams formed?: Teams are formed through our Coach Look and Draft process. Team registration is not accepted.

3. What is "Coach Look"?: This is the first step in our Youth Draft Process for participants in 8&under through 12&under. New players to the league or players who are moving up in an age division should attend this. Participants will run through a short series of sport related drills giving the coaches in attendance an opportunity to place a face with a name during the Coach Draft.

4. What is a "Protected Player": Protected players are chosen by the coach to be guaranteed to that team. Each team may only have two (2) protected players Children of the head coach/assistant coach count as a protected player.
If returning to the same age division the following year all returning protected players remain the same. New protected players may not be chosen unless a protected player has moved up an age division or is not returning that season.

5. What is the "Hat"?: Players that do not attend the coach look are placed into the "hat" and will be drawn at random to a team. Players also not wanting to return to the same coach/team can elect to enter the hat to be drawn to another team.

6. Do we offer a "buddy" system?: No. The only way that players can be guaranteed to be on the same team is:
1. They are siblings
2. They are protected players

7. My child does not want to return to the same team?: In the event that a parent/child does not want to return to the same team the parent may fill out a "Hat Form" stating the reason for not wanting to enter the hat to be drawn to a new team.

8. What happens after Coach Look?: In the days following Coach Look, coaches will draft their teams and contact their players with their practice schedules for the following week. The draft is generally two days following coach look.

9. What to do if you have not heard from a coach for your child's team?: If you have not heard from a coach by the Monday following Coach Look then call our office at 903-457-2994 and we will resolve the situation.

10. How do I become a coach?: When registering your child select the "Willing to coach" option. If you do not have a child participating and would like to coach please contact our office at 903-457-2994.
All coaches must pass a background check.

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Planning & Zoning

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1. What is the process to open a Charitable Bingo Establishment?: If you are a non-profit organization (i.e. a church) and want to occasionally have bingo at your establishment, you are free to do so. You must first obtain a license from the Texas Lottery Commission. Contact their Charitable Bingo Division at 1-800-BINGO-77.

If you are a non-profit organization and want to operate a full-time charitable bingo establishment, you must first contact the Office of Planning to discuss zoning. Full-time charitable bingo establishments are classified as "Indoor Amusements" and are allowed by right in Commercial and Industrial zoning districts, and by Conditional Use Permit in General Retail, Highway Retail and Central Area. Once zoning is established, you must then obtain a license from the Texas Lottery Commission. Contact their Charitable Bingo Division at 1-800-BINGO-77 after you have obtained zoning approval from our office.

2. What is the purpose of zoning?: The purpose of the zoning is to promote the health, safety, community-accepted standards or morals, and general welfare of the residents of Greenville, with a view toward conserving the value of buildings and encouraging the most appropriate use of land throughout the City. Zoning regulations cover a variety of development issues including land use, dimensional requirements, parking, and signs. Zoning regulations and amendments should reflect the goals and objectives of the Comprehensive Plan. The zoning ordinance is located in Chapter 28 of the Code of Ordinances.

3. What is the Comprehensive Plan?: The Comprehensive Plan is a long-range plan intended to direct the growth and physical development of the City for a 10-20 year period. The major elements include future land use, transportation, and utilities. The Comprehensive Plan should be used as a guide for public decisions which affect the physical development and maintenance of the City. View the Comprehensive Plan

4. What is the Planning and Zoning Commission?: The Planning and Zoning Commission is a nine-member advisory body appointed by the City Council. The Commission makes recommendations to the City Council regarding approval or disapproval of proposed changes to the Zoning Ordinance and zoning district boundaries. The Commission helps to ensure the orderly growth of the City through the development and implementation of a Comprehensive Plan. The Planning Commission also has the authority to approve subdivision plats. Planning and Zoning Commission

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Planning & Zoning - Platting Requirements

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1. What are the types of plats?

Preliminary Plat: The purpose of a preliminary plat is to receive preliminary approval of the general layout, scope, and design of a proposed subdivision. The plat should show the location and size of existing and proposed infrastructure improvements such as roads, water and sewer lines, and drainage improvements, that are necessary for the development of the property. With the approval of a preliminary plat, the developer receives the assurance that the general layout, scope, and design of the subdivision is acceptable and will be approved by the City. When the preliminary plat is approved, the developer can hire the necessary design professionals required to create construction documents for all of the required infrastructure improvements, and finalize the submission of a final plat. A preliminary plat will expire two years from the date of approval unless a final plat is formally filed with the Planning and Zoning Commission within that time.
Final Plat: The final plat is the finalized version of the preliminary plat that shows the location, dimensions, and description of the subdivision including the lots, any rights of way, easements, building lines, and other site features or dedications that affect how the parcel will be developed. The submission of final plat should be accompanied by a complete set of construction plans for any required infrastructure improvements.
Minor Subdivision Plat: A minor subdivision plat is a subdivision of not more than four lots fronting on an existing street, not involving any new streets or roads, nor the modification or creation of any municipal facilities and/or public improvements. A preliminary plat is not required before the submission and approval of a minor subdivision plat. The submittal requirements for a minor subdivision are the same as those for a final plat. Minor subdivision plats may be approved by the Director of Public Works.
Replat: A replat is a revision of a previously approved and filed final plat or minor plat. A replat is usually submitted to change the number and/or layout of the lots within the subdivision. Some replats may be approved by the Director of Public Works, while others require the approval of the Planning and Zoning Commission. The submittal requirements for a replat are the same as those for a final plat unless additional infrastructure is required, in which case a preliminary plat will be required.

2. How do I apply for approval of a subdivision plat?

1. Call the Community Development Department at (903) 457-3160 before visiting our offices to make application. We can discuss the details of your project, and outline the information you will need to bring with you when you submit an application.

3. Hire Appropriate Design Professionals: All subdivision plat drawings must be prepared by a Texas Registered Professional Land Surveyor (RPLS). All infrastructure construction documents must be prepared by a Texas Registered Professional Engineer (PE).

4. Review the Plat Review Checklist and Chapter 13 of the Code of Ordinances: A complete Plat Review Checklist is required with every plat approval application. The checklist outlines all the information required for your application. Copies of the checklist are available at the Community Development Office at 2315 Johnson St. and are included in the Developer’s and Builder’s Guide.

5. Meet with Staff: Make arrangements to meet with the City personnel responsible for reviewing subdivision plats to discuss the general scope of the project and to clarify issues related to the development of the property and the submission of a plat application. Preliminary sketches and drawings are often helpful during these discussions. Prior to the meeting, the property owner or an authorized agent must complete and sign the Pre-Application Conference form.

6. Prepare Application Materials: After reviewing the Plat Review Checklist, prepare all the information required for your project as outlined in the Checklist.

7. Submit Application: Submit all the required application materials to the Community Development Office at 2315 Johnson St. A complete application must including the following:

A complete Plat Review Checklist
A complete plat review application form and the required application fees
16 copies of the plat as outlined in the checklist
Two copies of the infrastructure construction plans and other documents outlined in the checklist (if necessary)

The Community Development Office Staff cannot accept an incomplete application.

3. What are the approval requirements for plats of land located within the extraterritorial jurisdiction?: All plats of land located within the City’s extraterritorial jurisdiction (ETJ) must be filed with and approved by the City of Greenville. The City of Greenville and Hunt County signed an inter-local agreement in March 2002 (Ord. No. 02-064) by which they mutually agreed that the City’s subdivision regulations and approval process would apply to plats of land located within the City’s ETJ.

4. What are the deadlines for submitting plat applications?: The deadline for submitting a subdivision plat application is 21 days before the regular meeting of the Planning and Zoning Commission. The Planning Commission usually meets on the third Monday of each month.

5. How is a plat application reviewed and approved?

Distribution to the Development Review Committee: Upon receiving a complete application, City staff will forward a copy of the plat to the City’s Development Review Committee (DRC). The DRC is composed of representatives from the City’s Community Development, Public Works, and Fire Departments, Texas Department of Transportation, and from each of the City’s franchised utility companies including: GEUS (Electricity, Cable TV, Internet), Oncor (Gas), Comcast (Cable TV, Internet), and Southwestern Bell (Telephone, Internet). We strongly encourage the early submission of construction plans that are required for approval of a final plat since the review of these plans is more involved and usually require more staff time to complete.
Review and Comment by the DRC: 12 days before the regular meeting of the Planning and Zoning Commission, the DRC will meet to discuss the plat on a Wednesday at 1:30 p.m. in the Municipal Annex Conference Room located at 2315 Johnson St. The developer or the developer’s representative is encouraged to attend this meeting. The necessary changes and/or modifications that are necessary to bring the plat into compliance with the Subdivision Ordinance will be discussed. The developer should receive a follow-up letter within two or three days following the meeting summarizing any changes that need to be made to the plat application.
Revise and Resubmit: After receiving the review comments, the developer should revise the application to incorporate any comments from the DRC. Fourteen copies of the revised plat along with any supporting materials should be submitted to the Community Development Office at least seven days before the regular meeting of the Planning and Zoning Commission.
Consideration and Approval by the Planning and Zoning Commission: After receiving the revised plat, the Community Development office staff will place the plat on the Planning and Zoning Commission agenda for review and approval. The Planning and Zoning Commission usually meets on the third Monday of each month. Minor subdivision plats and some replats may be approved by the Director of Public Works and do not require the approval of the Planning and Zoning Commission. The infrastructure and drainage construction plans must be signed by the Director of Public Works before the plat is considered by the Planning and Zoning Commission.
Filing the Plat: After the plat has been approved by the Planning and Zoning Commission, and all other requirements have been met, the Community Development office staff will file the plat with the Hunt County Clerk’s Office. The plat cannot be filed until the City Attorney verifies that the persons who sign the plat constitute all persons with any legal interest in the property.

6. How much does a platting application cost?

The following fees must be submitted with an application for plat approval:

Preliminary, Final, Minor Plats, and Replats - $50 each
1-10 Lots - $6.25 per lot
11-30 Lots - $5 per lot
31-50 Lots - $3.75 per lot
Over 50 Lots - $2.50 per lot
County Filing Fee - $56 plus $5 for each additional sheet

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Police - Alarms

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1. Where do I pay false alarm fees?: The false alarm fees may be paid in person at 3000 Lee St. at the Records Division or by mail at:
Greenville Police Department
Alarm Permits
P.O. Box 1049
Greenville, TX 75403-1049
If paying by mail, please include the name on the permit and the permit location so the payment will be credited to the correct permit. A receipt will be mailed as soon as the payment has been processed. All false alarm fees must be paid by cash, check, or money order.

2. What happens when my alarm permit has been revoked?: An alarm permit is revoked when payment for false alarm fees is not received within three (3) months of the invoice. Once payment in full has been received, the alarm permit is returned to active status. Anytime an alarm permit is revoked, a citation may be issued for operating an alarm system with a revoked alarm permit.

3. What happens when my alarm permit has been suspended?: An alarm permit is suspended when eleven (11) false alarms have occurred during the permit year. A suspension letter and invoice for the outstanding false alarm fees will be issued.
To clear the suspension and return the alarm permit to active status, the permit holder must pay the outstanding fees, have the alarm system inspected, and bring a copy of the documentation from the alarm company stating the alarm system has been inspected and listing the items that were not working correctly and what was done to correct the problems.

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Police - Communications

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1. Is there a jail at the City of Greenville Police and Courts Building?: The municipal jail is at the Greenville Police and Courts Building, located at 3000 Lee St. The Hunt County Jail is located at 2801 Stuart St. The telephone number for the Hunt County Jail is (903) 453-6851.

2. Can the Police Department trace a telephone number?: No, the Police Department cannot trace numbers. The telephone company can provide you with that service, but first you must make a police report. Once you have the report number, you can contact the telephone company. For questions about filing a police report, please call (903) 457-2900.

3. How do I get a protective order?: The local police department does not provide protective orders. You need to contact an attorney or the Justice of the Peace for information on obtaining a protective order. The telephone number for the JP, Precinct 1 is (903) 453-6922. The telephone number for the JP, Precinct 2 is (903) 453-6930.

4. Why does it take so long for the police to respond when I call?: All requests for police services are assigned to priority based on the seriousness of the incident and the potential for injury or damage to property. At times, calls of a less urgent nature must be delayed so that we can respond immediately to emergencies.

5. My family and I are going on vacation. Will the police keep an eye on our home while we are gone?: You can call 903-457-2900 and request a close watch. The information will be passed on to the officer that patrols your neighborhood on each shift. While we cannot “watch” your house, the officer will try to check on it when time permits. It is always good to leave a contact name and number in case an emergency occurs.

6. Why do they ask so many questions when I call the police?: Communication operators are trained to get as much information as possible to best determine the nature of the problem and its seriousness. On emergency calls, the communications operator is sending information to the officer while asking additional questions.

7. Should I report suspicious activity in my neighborhood?: The police department depends on citizens to report crimes or suspicious activity. The communications operator taking your call will ask questions about the activity to determine its nature and ask for descriptions of the people involved. You will be asked for your name and address but you may refuse this information and we will still respond to the reported activity.

8. I need to get a message to someone who does not have a telephone. Will the police department go to the person’s home and deliver the message?: The police department only delivers emergency or life or death messages.

9. May I report drunk drivers to 911 on my car telephone?: Yes, calls to 911 on a cellular telephone are airtime free. Do not try to pursue the drunk driver or place yourself in any danger. When you call, you will be asked for the description of the car, where it is, and the direction it is going.

10. Is there a waiting period before I can report someone missing?: No, you may make a missing person report whenever you realize someone is missing.

11. May I make a police report at any time of day or do I need to make an appointment?: The police department will respond 24 hours a day, seven days a week to any requests for police assistance.

12. May I make a report over the telephone or will an officer have to come to my home?: Some reports can be taken over the phone.

13. May I have retrieved information on a license plate?: State and Federal regulations prohibits using the computer to retrieve information not related to investigative purposes and the information can only be shared with law enforcement entities.

14. When the sirens are activated, should I call the police department for information?: Do not call the police department for information. Listen to your radio or television weather reports for current information. The police department obtains weather information from these and other sources. When citizens call the police department, our telephone lines for emergency services due to the storm are tied up. This can cause delays in response by the police, fire, and AMR. Do not call 911 for storm information or to report a non-emergency incident. Remember, during a severe storm the communication operators are very busy with emergency calls for police, fire, and paramedics. If you need to report a non-emergency incident to the police department, call 903-457-2900.

15. If my address and phone number show up when I call 911, why does the 911 operator ask me what my address and phone number are?: Although the address and phone number from a landline phone display on the 911 operator’s screen, the information may not be correct. For example, if you have recently moved from one location to another and the phone number stayed the same, the wrong address may display. The 911 operator will always verify the address to ensure emergency personnel respond to the correct location in order to avoid any further harm or injury to the patient/victim.

16. What should I do if my child or I dial 911 by mistake?: When 911 is dialed by mistake, the caller should always stay on the line. There is no penalty for calling 911 by mistake. The 911 operator who answers the phone will want to verify the address and phone number and make sure there is no emergency. If 911 is dialed by mistake and the caller hangs up, the 911 operator will immediately call the location to confirm there is no emergency. A police officer is dispatched to check the situation regardless of whether or not there is an emergency.

17. If I see a crime in progress, what should I do?: Please do not try to apprehend the subject or take matters into your own hands. Call 911 immediately and give the operator as much information as you can. Be as accurate as you can in giving the precise address of the crime so we can respond as quickly as possible.

18. My neighbor constantly plays loud music late at night. Will the police do anything about it?: Yes. Call the communications center at 903-457-2900 when loud music or other noise is bothering you. An officer will be dispatched to the offender’s house to have the music or noise stopped.

19. I saw a police car, with its lights and siren on, speeding down the street. Why were the red lights and siren turned off after the car went through the intersection?: The officer was probably responding to an emergency call when the status of the call changed (level of emergency reduced) so he/she was either disregarded, or slowing down his/her response accordingly.

20. Will the police open my car if I lock my keys inside?: Because of the potential for damage to vehicles, the police department does not open locked vehicles. A locksmith is your best alternative. However, if a child is locked in a vehicle, this is a true emergency. The police and/or fire department will respond and open the vehicle any way possible, even by breaking out the window if necessary.

21. How can I keep someone from coming back on my property that doesn’t belong here?: You can request that a police officer respond to your property and issue a trespass warning to the person. If the person returns to your property after the warning has been issued he or she can be arrested. To request a police officer for the purpose of issuing a trespass warnings please call our non-emergency line at 903-457-2900.

22. Why does the 911 Operator sometimes ask me to call back on a non-emergency number?: Many people use 911 for any type of complaint or question they might have. We do not want the 911 lines tied up with non-emergency calls. We ask you to call back on a non-emergency number so we are able to leave the 911 lines open for life or death emergencies. If you have a non-emergency situation, please call 903-457-2900.

23. What should I do if my purse or wallet is lost or stolen?: If your purse or wallet was lost or stolen, cancel your credit cards immediately. Contact your bank if your checkbook and/or ATM card was in the purse or wallet. File a police report immediately in the jurisdiction where it was stolen. Place a fraud alert on your name and Social Security Number with the three national credit reporting agencies:
Experian
TransUnion
Equifax

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Police - Explorer Program

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1. What is the Police Explorer Program?: The Explorer Program is a division of the Boy Scouts of America’s Learning For Life program. It is open to boys and girls between the age of 14 and 21. It teaches police science and tactics to young people who are considering a career in Law Enforcement. The Explorers then use these skills to compete against other posts all over the state. Explorers also assist with various tasks inside the police department and have the opportunity to ride out on patrol with police officers.

2. How can I become an Explorer?: Download an Explorer Application Form or obtain one from the Records Division Monday-Friday from 0900 to 1700. Bring the completed form back to Records. You may also attend an Explorer Meeting on Saturdays from 0900 to 1200 in the Police Department Community Room at 3000 Lee Street. You are welcome to visit and observe three (3) times before making the decision to join the Post. Explorer Application Form

3. What would keep me from being accepted in the Explorer Program?: The main emphasis of the Explorer Program at the Greenville Police Department is Good Citizenship. This means we do not accept applicants with a criminal record (excluding minor traffic offenses), have dropped out of school, or those who do not set a good example in the community. An Explorer represents the Department and must be willing to act responsibly at all times. The Explorers are called upon to do Community Service as a group and individually. They must maintain passing grades in school in order to participate.

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Police - Office of Professional Standards

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1. How do I commend an employee or an officer?

Everyone likes recognition when they do a good job. Greenville Police officers and employees are no different. When you receive service from our Department you feel is worthy of a compliment, we would like to hear about it.

To do this, submit a Public Service Report, call, or write the Chief of Police at:
3000 Lee St.
P.O. Box 1049
Greenville, TX 75401
Ph: (903) 457-2913

Include all the information you can remember such as the officer or employee's name, the date, time, and circumstances of the incident. You may also email this information.

The officer or employee will be notified of your compliment as will his/her supervisors and a copy will also be placed in his/her personnel file.

2. How are complaints made?

A complaint may be filed with the Greenville Police Department’s Office of Professional Standards (OPS) located at the Police/Courts Building, 3000 Lee St., or with any Police Department supervisor. The name of the supervisor with whom the complaint is initially discussed should be obtained.

Complaint forms are also available in the Human Resources Office, located in City Hall (2821 Washington St.). Documentation of all complaints will be made and forwarded to the OPS. You may email questions about the complaint process.

All complaints will be investigated. When a complaint is against a policy of the Police Department or the enforcement of a particular law, the policy or law will be explained to the citizen.

There will not be an investigation of the employee or officer unless the complainant indicates there was a violation of departmental policy, procedure, or regulations during the incident. If a complaint is regarding a policy, it will be reviewed for possible revision.

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Police - Patrol

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1. As an individual, how do I legally remove an abandoned vehicle from my private property?

The Transportation Code Section 683.075 NOTICE states:

“Sec. 683.075. NOTICE. (a) The procedures for the abatement and removal of a public nuisance under this subchapter must provide not less than 10 days' notice of the nature of the nuisance. The notice must be personally delivered, sent by certified mail with a five-day return requested, or delivered by the United States Postal Service with signature confirmation service to:

(1) the last known registered owner of the nuisance;

(2) each lienholder of record of the nuisance; and

(3) the owner or occupant of:

(A) the property on which the nuisance is located; or

(B) if the nuisance is located on a public right-of-way, the property adjacent to the right-of-way.

(b) The notice must state that:

(1) the nuisance must be abated and removed not later than the 10th day after the date on which the notice was personally delivered or mailed; and

(2) any request for a hearing must be made before that 10-day period expires.

(c) If the post office address of the last known registered owner of the nuisance is unknown, notice may be placed on the nuisance or, if the owner is located, personally delivered.

(d) If notice is returned undelivered, action to abate the nuisance shall be continued to a date not earlier than the 11th day after the date of the return.”

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Police - Records

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1. Where do I pay my citation?: Municipal Court
3000 Lee St.
Greenville, TX 75401
Ph: 903-457-3129

2. How much do accident reports cost?: $6 per report - this fee is required by the State of Texas.

3. How much do case reports cost?: $0.10 per page

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Proposition A - 2023 Recreation Center Bond

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1. 1. Will my taxes go up if this project is approved?: The Council’s goal and directive with this project is to not increase the current City tax rate, however the city cannot control property appraisals. If approved, the GO bond’s debt service payment would come from the I&S side of the tax rate, which is funded by taxable assessed valuation (TAV) property tax collections. While keeping the tax rate the same, we will shift the payment to the I&S (debt) side and adjusting the M&O (operating) side of the budget.

2. 2. If not, then why not lower the tax rate?: The Council has historically been lowering the city tax rate since 2009 when it was $0.710 and 2010-2016 when it was $0.699 to its current low point of $0.569 in 2023, While continuing to issue debt to fix roads and other infrastructure that has been neglected.

3. 3. How is the City paying for this project?: If approved, the GO bond’s debt service payment would come from the I&S side of the tax rate, which is funded by taxable assessed valuation (TAV) property tax collections. While keeping the tax rate the same, we will shift the payment to the I&S (debt) side and adjusting the M&O (operating) side of the budget.

4. 4. Is using CO's to issue debt against the City's own policy?: No, this is a common misconception and potentially generated from selective reading. Our financial policy directs that certificates of obligation can be issued for projects approved by the City Council and with the appropriate public notice to fund long-term capital.

5. 5. Has the Council used CO's to issue debt in the past?

Yes. Recent examples include:

The ~$68M CO issuance of Oct 2021 which is actively funding or funded the Radio Infrastructure Replacement Project, Fire Admin and Emergency Ops Center Building Project, Austin Park, and Tawakoni Raw Water Line Replacement Project.
The ~$2.7M CO issuance of March 2023 which is actively funding a variety of projects throughout the City departments in police, fire, library, animal control, parks & rec / golf, civic center, community development, public works, facilities, downtown, and IT projects.
Also issued $20 million in 2019 for upgrades to the current water treatment plant.

6. 6. Why not fix our streets instead of this project?: The City has spent or encumbered approximately $120M in Street repairs and maintenance the past few fiscal years. It is a common strategic approach for a City to evenly address multiple needs and areas of the community instead of hyper focusing all of its funding/money/energy on just one specific issue or need. A $50 Million Road Bond is the most recent, $15 Million for Sayle and Stonewall, $4.5 for the expansion of Roy Warren, $12 million for north side of Stonewall (2014 or so, I would have to look that one up). The City Council has invested in streets over the past 10 years, sticking to the plan to invest in infrastructure it is now they are investing in the community and a project that will generate new revenues, new property taxes, just fixing roads doesn’t always attract new families. This project will have an economic impact that enable the City to invest further in infrastructure and continue to repair and fix even more streets and roads.

7. 7. What area or fund from the budget will pay for this project?: The funding of the project would come from the I&S side of the City property tax rate in the budget throughout the life of the debt service payments.

8. 8. For the operations cost to be paid out of the Enterprise Fund, will it be rolled together with another fund item or will it be an independent fund?: The operation of this facility would be out of the recreation fund which is an enterprise fund based on revenues and expenditures.

9. 9. If it is combined with another Enterprise Fund area, what, if anything will need to be cut from the programs that are currently funded by that Enterprise Fund "business"?: The only potential change to the recreation fund to accommodate this project would be opportunities to add new programs and expand existing programs.

10. 10. What will be cut from any other budget area?: No budget cuts are currently planned to accommodate the future facility or the debt service payments

11. 11. Will the parks and recreation budgets or services be cut as they are funded and staffed today?: There are no cuts needed.

12. 12. If this Enterprise Fund "business" is short in any given year, what would need to be cut to pay the difference or where would the additional funds come from?

Per the Budget book, some Enterprise funds operate at a net loss or negative balance. Some Enterprise funds do come up “short” year over year and nothing needs to be cut or additional funds do not need to be made up as it is up to Council on whether they want to even out any of the Enterprise funds for any given fiscal year via transfers from non-Enterprise funds. I would assess the Council instead looks at the entire summary of fund balances to ensure financial health of funds and the City in entirety (there is a Summary of Fund Balances found in the Budget Book, consolidated below to show the overall status of all projected fund balances for the current fiscal year).

13. 13. Why did the council deicide to use an unscientific survey instead of a scientific poll?: We are not sure you can categorize a poll/survey as “unscientific” or “scientific” as the textbook definition of “scientific” is “based on or characterized by the methods and principles of science” when science in its true form does not apply at all to this entire scenario. Mass surveys or opinion polls, which we believe is the type of survey that Parks and Rec utilized, are categorized as scientific polling for political scientists to measure public opinion.

14. 14. What changes are being made to the originally presented proposal?: The RFQ amenities were broad to ensure a versatile firm to aid us in determining the amenities within the facility while aligning with public needs. The project goals were to be revenue neutral, a regional attraction and attract tourism. The only changes to the original presentation are to remove the golf and batting simulators.

15. 15. Would these changes be done to better align with community wants or is it being done to make the project more profitable?: We always attempt to accomplish both while operating within the adopted budget.

16. 16. Does taking on this project impact the cities’ ability to lower the tax rate to at or below the no new revenue rate?: In any given fiscal year’s budget season, there are a multitude and variety of factors that go into both the Council’s ability to lower the tax rate to at or below the no new revenue rate and their eventual decision on what that tax rate will be set at, and the I&S debt service payment obligation for any given fiscal year is one of those multiple factors.

17. 17. What assumptions are being used to state the project will be revenue neutral?: That operational expenditures do not go over operational revenues.

18. 18. Are funds being moved from parks and recreation or other budget areas to make it revenue neutral on paper?: No. The facility will be programmed and budgeted to be revenue neutral within the Recreation Fund.

19. 19. What other budget assumptions are being made (such as future population/housing growth, inflation)?: In terms of the facility, all that plays a factor. The NRPA states the average jurisdiction population per indoor park and recreation facility is 1 Recreation Center for every 24,601 residents – 1 Community Center for every 26,668 residents and 1 Senior Center for every 32,075 residents. Currently we are deficient in indoor park and recreation facilities, so this facility would accommodate current need and future growth. In terms of operational budget assumptions, it will be based on the programming. In programming the expenses are budgeted not to exceed the revenues. If a program doesn’t make, then there is no revenue or expenditure.

20. 20. If the projections are based on future growth and that growth doesn't happen as projected, how will it impact the cities' ability to provide current services while paying the note?

The debt service payment is made from the I&S side of the tax rate, which is supported and based on the taxable assessed valuation (TAV) and is not based on if anything is profitable or not. For example, we use bonds for various things such as Streets and any of those given streets cannot be solely determined as “profitable or not profitable” and the payment of that debt service on those streets is not determined or contingent by such an assessment. Historically, the TAV has grown year over year and any growth concerns from that standpoint on what generates that I&S side of the tax rate as far as funding goes off of the TAV would not be feasible even if it somehow did decrease given the fact we have debt consistently falling off down the road beginning in 2025 with massive drop off occurring in 2030.

21. 21. It is also being asked, because these assumptions are justification for doing the project (the future need) and if this growth doesn't happen as planned, would the project still be needed?: As stated on #19 we are already behind the service space needed for our community. So, this project would still be needed to accommodate current need.

22. 22. Is the intent of the new recreation center to be tourism driven revenue?: The new recreation center will be a local and regional facility that will host up to 8 tournaments per year. The City has placed an emphasis on the ensuring our citizens are a priority by ensuring that these facilities are easily accessible. There will be an emphasis on public use times. The intent of Reecy Davis is to address existing facility upgrades, but also provide an alternate site to enjoy indoor court sports when tournaments are in town. One membership will be good at both facilities.

23. 23. How much will it cost to operate the new facility?: The facility will be operated as an enterprise. So, the projected expenses in the new facility are $2,770,000 and the projected revenues are $2,379,000 plus $160,000 in tournament revenues. The current projected cost recovery is 92% with very conservative projections.

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Public Health & Food Safety

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1. What are the symptoms of food-borne illness?

Generally, flu-like symptoms such as nausea, vomiting, diarrhea, or fever.

The threats are numerous and varied, with symptoms ranging from relatively mild discomfort to very serious, life-threatening illness. The very young, the elderly, and persons with weakened immune systems are at greatest risk of serious consequences from most foodborne illnesses.

https://www.fda.gov/Food/FoodborneIllnessContaminants/FoodborneIllnessesNeedToKnow/ucm103263.htm

2. How do I obtain a Food Handler card?: http://www.ci.greenville.tx.us/442/Food-Handlers-Certification-Program

3. How do I become a Certified Food Manager?: http://www.ci.greenville.tx.us/443/Food-Managers-Certification

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Public Works

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1. Who do I call to have a street light repaired?: To have a light repaired call GEUS at (903) 457-2800. However, if you do not have a street light and would like to request one you can call (903) 457-3100, and you will be transferred.

2. Who do I call if I have tree limbs that need to be picked up or a dead tree on my property?: The City does not pick up limbs.

3. Who do I call for potholes?: Please report potholes to "Report a Concern"

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Public Works- Roads/Streets

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1. When will construction start?: Different times but two weeks before construction it will be posted on the City website.

2. How can I find out when construction will start on a street near me?: The city personnel will deliver door hangers to citizens within the project area, but they will also be posted on the City webpage.

3. You’re closing a street I need to use. What am I supposed to do?: Please see the TCP (traffic control plan) on the City Webpage and follow the detours sign placed on adjacent streets. We also keep up-to-date road updates on our Facebook page.

4. Will my mail service be interrupted? What about ambulance and fire? What about trash service?: Mail will not be interrupted, emergency services have access even when the streets are closed for normal traffic.

5. I have a question not listed here. Who can I contact?: You may contact 903-457-3100 with any questions or concerns.

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Streets - Traffic

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1. Who do I call if there is a problem with my street?: Call (903) 457-3100, that number will transfer you. If it is an after-hours emergency, please call (903) 457-2948.

2. Who do I call if the tree between the sidewalk and street is dead or dying?: Call the Greenville service center at (903) 457-3152, and if it is after hours, please call (903) 457-2948.

3. Who do I call if my street light is not working?: Call GEUS at (903) 457-2800.

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Utility Customer Service

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1. How do I establish utility service for an existing residence?: Contact the GEUS Customer Service Center at (903) 457-2800 to establish new utility service. The consumer will need to submit an application with two forms of identification and pay adequate deposits based on credit history.

2. Who do I contact for electric / cable problems?: Contact GEUS, Monday – Friday from 8:00 am – 5:00 pm by calling (903) 457-2800
After hours / weekends / holidays call (903) 457-2888

3. Who do I contact for water / sewer problems?: Monday - Friday from 8:00 am - 5:00 pm call (903) 457-3152
For after hours / weekends / holidays call (903) 457-2948

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Water - Wastewater

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1. Why does the water smell and taste bad sometimes?: Changes in seasons often affect the source water supply. Water age and demand can also cause problems.

2. Why is the water dirty or red sometimes?: Water breaks nearby, old cast iron pipes, or fire hydrants not flushed until clear may cause this condition.

3. What can be done to make the water clean again?: Flushing the fire hydrant closest to your residence will in most cases clear up the water. After the water is clear in the main line, it is suggested the homeowner open the faucets in the house to clear the lines in the home.

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Zoning

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1. What is a Planned Development?: A Planned Development (PD or PUD) is an area of land under unified ownership or control. The development of which is governed by a specific development plan approved by the City Council after review and recommendation by the Planning and Zoning Commission. A Planned Development is essentially a customized zoning district that provides some flexibility in the traditional zoning requirements and may include a mix of residential and commercial uses. The approval process for a Planned Development District is the same as the process for changing the zoning district designation on a property.

2. What is a Neighborhood Conservation District?: Neighborhood Conservation Districts are a land use or zoning tool used to preserve neighborhood character, retain affordable housing, and protect an area from inappropriate development. Such districts can serve as a catalyst for rehabilitation of existing buildings and can be used to protect neighborhoods or districts that have significant architectural or historic merit and a distinct character but that do not want or may not qualify for historic district status. A proposal for designation as a Neighborhood Conservation District may be initiated at the direction of City Council, upon the written request of owners representing 51% of the land area within the proposed district, or upon the written request of 51% of property owners in a proposed district.

3. What is the process for submitting a zoning application?

1. Meet with Staff: Make arrangements to meet with the Community Development Department staff to discuss the purpose of the proposed zoning change, determine how it relates to the Comprehensive Plan, and to clarify issues related to the development of the property. Please have a legal description and drawing of the property available. If the pre-application meeting will involve the submittal or discussion of a preliminary development plan for the property, the property owner or an authorized agent must complete and sign the Pre-Application Conference form.

2. Prepare Zoning Application Materials: A complete zoning application must include the following documents:

A Zoning Application Form (signed by the legal owner of the property)
A legal description and surveyed drawing of the property that is the subject of the zone change request.
A preliminary site plan (if available), that shows how the property will be developed.
A written narrative from the applicant outlining the reasons for requesting the zone change.

3. Submit Application: Submit all the required application materials along with the application fee to the Community Development Office at 2315 Johnson St.

The Community Development Office Staff cannot accept an incomplete application.

4. Who can request a change in zoning on a property?: Any person or corporation having a proprietary interest in a property may petition the Planning Commission and City Council for a change or amendment to the Zoning Map. The Planning Commission and City Council may also initiate hearings on a zoning amendment for any property within the City limits. City staff from time to time may recommend zoning amendments to the Planning Commission and City Council.

5. How much does a zoning application cost?: The fee for a zoning application is $225. The fee is non-refundable, even if the application is denied.

6. When and where do the Planning Commission and City Council meet?: Zoning applications are usually considered by the Planning Commission on the third Monday of each month at 5:30 pm in the Council Chambers of the Municipal Building located at 2821 Washington St. The City Council will usually consider the recommendations of the Planning Commission on the fourth Tuesday of each month at 6:00 pm in the Council Chambers of the Municipal Building located at 2821 Washington St. These meeting dates and times are subject to change due to holidays or other special events.

7. What factors are considered by the Planning and Zoning Commission and City Council in reviewing a Zoning Application?: The primary consideration when evaluating any zoning application is the application’s compatibility and consistency with the Comprehensive Plan. The Commission and Council may consider amending the Comprehensive Plan where it can be shown that the plan recommendations are no longer applicable to a given area, or that the land use requested in a zoning application is more appropriate for that location. Staff will always offer a recommendation to the Commission and Council on all zoning applications.

8. How is a Zoning Application processed?

Public Notice in the Newspaper: Upon receiving a complete application, City staff is required by State law to publish notice in the newspaper that a public hearing will be held on the zone change request. The notice is published at least 15 days before the meeting of the Planning and Zoning Commission.
Notice Sent to Adjacent Property Owners: State law requires that staff provide written notice to the owners of all property located within 200' of the property that is the subject of the zone change request. This notice is mailed at least 15 days before the meeting of the Planning and Zoning Commission. The property owners are given a response form on which they can indicate support or opposition to the request. All of the returned response forms are presented to the Planning and Zoning Commission and City Council.
Posting a Sign: At least 15 days prior to the date of the hearing before the City Council, a sign must be placed on the property proposed for rezoning. The sign shall be located within 30', and shall be legible from the nearest public road or street which abuts the property. The sign shall state that a zoning request has been proposed for the property, and shall provide a telephone number where information can be obtained about the zoning request. Signs can be borrowed from the Community Development Office.
Consideration and Recommendation by the Planning and Zoning Commission: The Planning and Zoning Commission will hold a public hearing on each zone change request and provide opportunity for the public to speak in favor or opposition to the request. The applicant should be present to speak at the public hearing. After the close of the public hearing, the Commission will vote to either recommend that the request be approved or denied. The Commission’s recommendation is forwarded to the City Council.
Consideration and Vote by the City Council: After receiving the recommendation of the Planning and Zoning Commission, the City Council will hold another public hearing at which those in favor or opposition to the request may be heard. The applicant should be present to speak at the public hearing. After the close of the public hearing, the Council will vote to either approve or deny the zone change request.

9. What effect, if any, do the responses from adjacent property owners have?: Neither the Planning and Zoning Commission nor the City Council are obligated to approve or disapprove a zoning application based on the responses from adjacent property owners. If, however, a written protest is signed by the owners of 20% percent or more of the property located within 200' of the site proposed for rezoning, the application may not be approved except by a supermajority vote of the entire City Council. A supermajority vote is the affirmative vote of at least six of the seven members of the City Council.

10. What if the Planning and Zoning Commission does not recommend approval of a Zoning Application?: If the Planning and Zoning Commission does not recommend approval of zoning application, it may not be approved except by a supermajority vote of the entire City Council. A supermajority vote is the affirmative vote of at least six of the seven members of the City Council.

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