FAQs • City of Greenville • CivicEngage

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What if someone can not hear or talk?: 9-1-1 has the capability of answering on the TTY system. Each of our workstations has the ability to handle TTY. If a hearing impaired or speech impaired person does not have a TTY, then dial 9-1-1 for a land line and don’t hang up. The address and phone number you are calling from will be displayed on the 9-1-1 screen and the police will be sent.

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Kids 911

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1. May I call 9-1-1 anytime I want?: No. You should only call 9-1-1 in an EMERGENCY situation when you need IMMEDIATE assistance for the police, fire, or ambulance. Only call for HUMAN EMERGENCIES.

2. What happens if I make a prank call to 9-1-1?: Prank calls are a criminal offense. Remember, at 9-1-1 your name, address, and phone number appears on our computer screen. Even unlisted phone numbers will show up.

3. What if someone can not hear or talk?: 9-1-1 has the capability of answering on the TTY system. Each of our workstations has the ability to handle TTY. If a hearing impaired or speech impaired person does not have a TTY, then dial 9-1-1 for a land line and don’t hang up. The address and phone number you are calling from will be displayed on the 9-1-1 screen and the police will be sent.

4. What is 9-1-1?: 9-1-1 is a service you can call when you need ambulance, fire, or police. Each call is sent over a dedicated phone line to the nearest answering point in your community where trained personnel send the response needed.

5. May I call 9-1-1 from my cell phone?: You may call 9-1-1 from your cell phone but you need to stay on the phone and let us know where you are. The cell phone hits the closest tower which does not give your exact location.

6. May I call 9-1-1 when my dog or cat gets hurt?: Do not call 9-1-1 when your animal is hurt. You need to call the veterinarian. 9-1-1 is for human emergencies only.

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