FAQs • City of Greenville • CivicEngage

Skip to Main Content

City of Greenville

Website Sign In

May I call 9-1-1 from my cell phone?: You may call 9-1-1 from your cell phone but you need to stay on the phone and let us know where you are. The cell phone hits the closest tower which does not give your exact location.

▼
Kids 911

Show All Answers

1. May I call 9-1-1 anytime I want?: No. You should only call 9-1-1 in an EMERGENCY situation when you need IMMEDIATE assistance for the police, fire, or ambulance. Only call for HUMAN EMERGENCIES.

2. What happens if I make a prank call to 9-1-1?: Prank calls are a criminal offense. Remember, at 9-1-1 your name, address, and phone number appears on our computer screen. Even unlisted phone numbers will show up.

3. What if someone can not hear or talk?: 9-1-1 has the capability of answering on the TTY system. Each of our workstations has the ability to handle TTY. If a hearing impaired or speech impaired person does not have a TTY, then dial 9-1-1 for a land line and don’t hang up. The address and phone number you are calling from will be displayed on the 9-1-1 screen and the police will be sent.

4. What is 9-1-1?: 9-1-1 is a service you can call when you need ambulance, fire, or police. Each call is sent over a dedicated phone line to the nearest answering point in your community where trained personnel send the response needed.

5. May I call 9-1-1 from my cell phone?: You may call 9-1-1 from your cell phone but you need to stay on the phone and let us know where you are. The cell phone hits the closest tower which does not give your exact location.

6. May I call 9-1-1 when my dog or cat gets hurt?: Do not call 9-1-1 when your animal is hurt. You need to call the veterinarian. 9-1-1 is for human emergencies only.

[{"WidgetSkinID":42,"ComponentType":9,"FontFamily":"Spartan","FontVariant":"700","FontColor":"","FontSize":0.00,"FontStyle":0,"TextAlignment":0,"ShadowColor":"","ShadowBlurRadius":0,"ShadowSpreadRadius":0,"ShadowOffsetX":0,"ShadowOffsetY":0,"ShadowInset":false,"Capitalization":0,"HeaderMiscellaneousStyles1":"","HeaderMiscellaneousStyles2":"","HeaderMiscellaneousStyles3":"","BulletStyle":0,"BulletWidth":2.00,"BulletColor":"","LinkNormalColor":"#ffffff","LinkNormalUnderlined":false,"LinkNormalMiscellaneousStyles":"background-color: #000000;\ntransition: all .3s ease-in-out;\ndisplay: table;\nmargin: 1.25em auto 0;\nborder-radius: 25px;","LinkVisitedColor":"#fff","LinkVisitedMiscellaneousStyles":"background-color: #000000;","LinkHoverColor":"","LinkHoverUnderlined":true,"LinkHoverMiscellaneousStyles":"background-color: #212121;","LinkSelectedUnderlined":false,"ForceReadOnLinkToNewLine":false,"DisplayColumnSeparator":false,"ColumnSeparatorWidth":0.0000,"HoverBackgroundColor":"","HoverBackgroundGradientStartingColor":"","HoverBackgroundGradientEndingColor":"","HoverBackgroundGradientDirection":0,"HoverBackgroundGradientDegrees":0.0000000,"HoverBackgroundImageFileName":"","HoverBackgroundImagePositionXUseKeyword":true,"HoverBackgroundImagePositionXKeyword":0,"HoverBackgroundImagePositionX":{"Value":0.0000,"Unit":0},"HoverBackgroundImagePositionYUseKeyword":true,"HoverBackgroundImagePositionYKeyword":0,"HoverBackgroundImagePositionY":{"Value":0.0000,"Unit":0},"HoverBackgroundImageRepeat":0,"HoverBorderStyle":0,"HoverBorderWidth":0,"HoverBorderColor":"","HoverBorderSides":15,"HoverBorderRadiusTopLeft":{"Value":null,"Unit":1},"HoverBorderRadiusTopRight":{"Value":null,"Unit":1},"HoverBorderRadiusBottomRight":{"Value":null,"Unit":1},"HoverBorderRadiusBottomLeft":{"Value":null,"Unit":1},"SelectedBackgroundColor":"","SelectedBackgroundGradientStartingColor":"","SelectedBackgroundGradientEndingColor":"","SelectedBackgroundGradientDirection":0,"SelectedBackgroundGradientDegrees":0.0000000,"SelectedBackgroundImageFileName":"","SelectedBackgroundImagePositionXUseKeyword":true,"SelectedBackgroundImagePositionXKeyword":0,"SelectedBackgroundImagePositionX":{"Value":0.0000,"Unit":0},"SelectedBackgroundImagePositionYUseKeyword":true,"SelectedBackgroundImagePositionYKeyword":0,"SelectedBackgroundImagePositionY":{"Value":0.0000,"Unit":0},"SelectedBackgroundImageRepeat":0,"SelectedBorderStyle":0,"SelectedBorderWidth":0,"SelectedBorderColor":"","SelectedBorderSides":15,"SelectedBorderRadiusTopLeft":{"Value":null,"Unit":1},"SelectedBorderRadiusTopRight":{"Value":null,"Unit":1},"SelectedBorderRadiusBottomRight":{"Value":null,"Unit":1},"SelectedBorderRadiusBottomLeft":{"Value":null,"Unit":1},"HoverFontFamily":"","HoverFontVariant":"","HoverFontColor":"","HoverFontSize":0.00,"HoverFontStyle":0,"HoverTextAlignment":0,"HoverShadowColor":"","HoverShadowBlurRadius":0,"HoverShadowSpreadRadius":0,"HoverShadowOffsetX":0,"HoverShadowOffsetY":0,"HoverShadowInset":false,"HoverCapitalization":0,"SelectedFontFamily":"","SelectedFontVariant":"","SelectedFontColor":"","SelectedFontSize":0.00,"SelectedFontStyle":0,"SelectedShadowColor":"","SelectedShadowBlurRadius":0,"SelectedShadowSpreadRadius":0,"SelectedShadowOffsetX":0,"SelectedShadowOffsetY":0,"SelectedShadowInset":false,"SpaceBetweenTabs":0,"SpaceBetweenTabsUnits":"","Trigger":1,"AnimationId":"9ceb9daf-b113-49f2-bba2-9c4f1c846264","AnimationClass":"animation9ceb9dafb11349f2bba29c4f1c846264","ScrollOffset":33,"TriggerNameLowerCase":"hover","ParentComponentWithTrigger":null,"BackgroundColor":"","BackgroundGradientStartingColor":"","BackgroundGradientEndingColor":"","BackgroundGradientDirection":0,"BackgroundGradientDegrees":0.0000000,"BackgroundImageFileName":"","BackgroundImagePositionXUseKeyword":true,"BackgroundImagePositionXKeyword":0,"BackgroundImagePositionX":{"Value":0.0000,"Unit":0},"BackgroundImagePositionYUseKeyword":true,"BackgroundImagePositionYKeyword":0,"BackgroundImagePositionY":{"Value":0.0000,"Unit":0},"BackgroundImageRepeat":0,"BorderStyle":0,"BorderWidth":0,"BorderColor":"","BorderSides":15,"BorderRadiusTopLeft":{"Value":null,"Unit":1},"BorderRadiusTopRight":{"Value":null,"Unit":1},"BorderRadiusBottomRight":{"Value":null,"Unit":1},"BorderRadiusBottomLeft":{"Value":null,"Unit":1},"MarginTop":{"Value":null,"Unit":0},"MarginRight":{"Value":null,"Unit":0},"MarginBottom":{"Value":null,"Unit":0},"MarginLeft":{"Value":null,"Unit":0},"PaddingTop":{"Value":0.7500,"Unit":0},"PaddingRight":{"Value":2.0000,"Unit":0},"PaddingBottom":{"Value":0.7500,"Unit":0},"PaddingLeft":{"Value":2.0000,"Unit":0},"MiscellaneousStyles":"","RecordStatus":0},{"WidgetSkinID":52,"ComponentType":9,"FontFamily":"Spartan","FontVariant":"700","FontColor":"","FontSize":0.00,"FontStyle":0,"TextAlignment":0,"ShadowColor":"","ShadowBlurRadius":0,"ShadowSpreadRadius":0,"ShadowOffsetX":0,"ShadowOffsetY":0,"ShadowInset":false,"Capitalization":0,"HeaderMiscellaneousStyles1":"","HeaderMiscellaneousStyles2":"","HeaderMiscellaneousStyles3":"","BulletStyle":0,"BulletWidth":2.00,"BulletColor":"","LinkNormalColor":"#ffffff","LinkNormalUnderlined":false,"LinkNormalMiscellaneousStyles":"background-color: #005DD6;\ntransition: all .3s ease-in-out;\ndisplay: table;\nmargin: 1.25em auto 0;\nborder-radius: 25px;","LinkVisitedColor":"#fff","LinkVisitedMiscellaneousStyles":"background-color: #005DD6;","LinkHoverColor":"#000000","LinkHoverUnderlined":true,"LinkHoverMiscellaneousStyles":"background-color: #00C5F4;","LinkSelectedUnderlined":false,"ForceReadOnLinkToNewLine":false,"DisplayColumnSeparator":false,"ColumnSeparatorWidth":0.0000,"HoverBackgroundColor":"","HoverBackgroundGradientStartingColor":"","HoverBackgroundGradientEndingColor":"","HoverBackgroundGradientDirection":0,"HoverBackgroundGradientDegrees":0.0000000,"HoverBackgroundImageFileName":"","HoverBackgroundImagePositionXUseKeyword":true,"HoverBackgroundImagePositionXKeyword":0,"HoverBackgroundImagePositionX":{"Value":0.0000,"Unit":0},"HoverBackgroundImagePositionYUseKeyword":true,"HoverBackgroundImagePositionYKeyword":0,"HoverBackgroundImagePositionY":{"Value":0.0000,"Unit":0},"HoverBackgroundImageRepeat":0,"HoverBorderStyle":0,"HoverBorderWidth":0,"HoverBorderColor":"","HoverBorderSides":15,"HoverBorderRadiusTopLeft":{"Value":null,"Unit":1},"HoverBorderRadiusTopRight":{"Value":null,"Unit":1},"HoverBorderRadiusBottomRight":{"Value":null,"Unit":1},"HoverBorderRadiusBottomLeft":{"Value":null,"Unit":1},"SelectedBackgroundColor":"","SelectedBackgroundGradientStartingColor":"","SelectedBackgroundGradientEndingColor":"","SelectedBackgroundGradientDirection":0,"SelectedBackgroundGradientDegrees":0.0000000,"SelectedBackgroundImageFileName":"","SelectedBackgroundImagePositionXUseKeyword":true,"SelectedBackgroundImagePositionXKeyword":0,"SelectedBackgroundImagePositionX":{"Value":0.0000,"Unit":0},"SelectedBackgroundImagePositionYUseKeyword":true,"SelectedBackgroundImagePositionYKeyword":0,"SelectedBackgroundImagePositionY":{"Value":0.0000,"Unit":0},"SelectedBackgroundImageRepeat":0,"SelectedBorderStyle":0,"SelectedBorderWidth":0,"SelectedBorderColor":"","SelectedBorderSides":15,"SelectedBorderRadiusTopLeft":{"Value":null,"Unit":1},"SelectedBorderRadiusTopRight":{"Value":null,"Unit":1},"SelectedBorderRadiusBottomRight":{"Value":null,"Unit":1},"SelectedBorderRadiusBottomLeft":{"Value":null,"Unit":1},"HoverFontFamily":"","HoverFontVariant":"","HoverFontColor":"","HoverFontSize":0.00,"HoverFontStyle":0,"HoverTextAlignment":0,"HoverShadowColor":"","HoverShadowBlurRadius":0,"HoverShadowSpreadRadius":0,"HoverShadowOffsetX":0,"HoverShadowOffsetY":0,"HoverShadowInset":false,"HoverCapitalization":0,"SelectedFontFamily":"","SelectedFontVariant":"","SelectedFontColor":"","SelectedFontSize":0.00,"SelectedFontStyle":0,"SelectedShadowColor":"","SelectedShadowBlurRadius":0,"SelectedShadowSpreadRadius":0,"SelectedShadowOffsetX":0,"SelectedShadowOffsetY":0,"SelectedShadowInset":false,"SpaceBetweenTabs":0,"SpaceBetweenTabsUnits":"","Trigger":1,"AnimationId":"9ceb9daf-b113-49f2-bba2-9c4f1c846264","AnimationClass":"animation9ceb9dafb11349f2bba29c4f1c846264","ScrollOffset":33,"TriggerNameLowerCase":"hover","ParentComponentWithTrigger":null,"BackgroundColor":"","BackgroundGradientStartingColor":"","BackgroundGradientEndingColor":"","BackgroundGradientDirection":0,"BackgroundGradientDegrees":0.0000000,"BackgroundImageFileName":"","BackgroundImagePositionXUseKeyword":true,"BackgroundImagePositionXKeyword":0,"BackgroundImagePositionX":{"Value":0.0000,"Unit":0},"BackgroundImagePositionYUseKeyword":true,"BackgroundImagePositionYKeyword":0,"BackgroundImagePositionY":{"Value":0.0000,"Unit":0},"BackgroundImageRepeat":0,"BorderStyle":0,"BorderWidth":0,"BorderColor":"","BorderSides":15,"BorderRadiusTopLeft":{"Value":null,"Unit":1},"BorderRadiusTopRight":{"Value":null,"Unit":1},"BorderRadiusBottomRight":{"Value":null,"Unit":1},"BorderRadiusBottomLeft":{"Value":null,"Unit":1},"MarginTop":{"Value":null,"Unit":0},"MarginRight":{"Value":null,"Unit":0},"MarginBottom":{"Value":null,"Unit":0},"MarginLeft":{"Value":null,"Unit":0},"PaddingTop":{"Value":0.7500,"Unit":0},"PaddingRight":{"Value":2.0000,"Unit":0},"PaddingBottom":{"Value":0.7500,"Unit":0},"PaddingLeft":{"Value":2.0000,"Unit":0},"MiscellaneousStyles":"","RecordStatus":0},{"WidgetSkinID":56,"ComponentType":9,"FontFamily":"Spartan","FontVariant":"700","FontColor":"","FontSize":0.00,"FontStyle":0,"TextAlignment":0,"ShadowColor":"","ShadowBlurRadius":0,"ShadowSpreadRadius":0,"ShadowOffsetX":0,"ShadowOffsetY":0,"ShadowInset":false,"Capitalization":0,"HeaderMiscellaneousStyles1":"","HeaderMiscellaneousStyles2":"","HeaderMiscellaneousStyles3":"","BulletStyle":0,"BulletWidth":2.00,"BulletColor":"","LinkNormalColor":"#ffffff","LinkNormalUnderlined":false,"LinkNormalMiscellaneousStyles":"background-color: #005DD6;\ntransition: all .3s ease-in-out;\ndisplay: table;\nmargin: 1.25em auto 0;\nborder-radius: 25px;","LinkVisitedColor":"#fff","LinkVisitedMiscellaneousStyles":"background-color: #005DD6;","LinkHoverColor":"#000000","LinkHoverUnderlined":true,"LinkHoverMiscellaneousStyles":"background-color: #00C5F4;","LinkSelectedUnderlined":false,"ForceReadOnLinkToNewLine":false,"DisplayColumnSeparator":false,"ColumnSeparatorWidth":0.0000,"HoverBackgroundColor":"","HoverBackgroundGradientStartingColor":"","HoverBackgroundGradientEndingColor":"","HoverBackgroundGradientDirection":0,"HoverBackgroundGradientDegrees":0.0000000,"HoverBackgroundImageFileName":"","HoverBackgroundImagePositionXUseKeyword":true,"HoverBackgroundImagePositionXKeyword":0,"HoverBackgroundImagePositionX":{"Value":0.0000,"Unit":0},"HoverBackgroundImagePositionYUseKeyword":true,"HoverBackgroundImagePositionYKeyword":0,"HoverBackgroundImagePositionY":{"Value":0.0000,"Unit":0},"HoverBackgroundImageRepeat":0,"HoverBorderStyle":0,"HoverBorderWidth":0,"HoverBorderColor":"","HoverBorderSides":15,"HoverBorderRadiusTopLeft":{"Value":null,"Unit":1},"HoverBorderRadiusTopRight":{"Value":null,"Unit":1},"HoverBorderRadiusBottomRight":{"Value":null,"Unit":1},"HoverBorderRadiusBottomLeft":{"Value":null,"Unit":1},"SelectedBackgroundColor":"","SelectedBackgroundGradientStartingColor":"","SelectedBackgroundGradientEndingColor":"","SelectedBackgroundGradientDirection":0,"SelectedBackgroundGradientDegrees":0.0000000,"SelectedBackgroundImageFileName":"","SelectedBackgroundImagePositionXUseKeyword":true,"SelectedBackgroundImagePositionXKeyword":0,"SelectedBackgroundImagePositionX":{"Value":0.0000,"Unit":0},"SelectedBackgroundImagePositionYUseKeyword":true,"SelectedBackgroundImagePositionYKeyword":0,"SelectedBackgroundImagePositionY":{"Value":0.0000,"Unit":0},"SelectedBackgroundImageRepeat":0,"SelectedBorderStyle":0,"SelectedBorderWidth":0,"SelectedBorderColor":"","SelectedBorderSides":15,"SelectedBorderRadiusTopLeft":{"Value":null,"Unit":1},"SelectedBorderRadiusTopRight":{"Value":null,"Unit":1},"SelectedBorderRadiusBottomRight":{"Value":null,"Unit":1},"SelectedBorderRadiusBottomLeft":{"Value":null,"Unit":1},"HoverFontFamily":"","HoverFontVariant":"","HoverFontColor":"","HoverFontSize":0.00,"HoverFontStyle":0,"HoverTextAlignment":0,"HoverShadowColor":"","HoverShadowBlurRadius":0,"HoverShadowSpreadRadius":0,"HoverShadowOffsetX":0,"HoverShadowOffsetY":0,"HoverShadowInset":false,"HoverCapitalization":0,"SelectedFontFamily":"","SelectedFontVariant":"","SelectedFontColor":"","SelectedFontSize":0.00,"SelectedFontStyle":0,"SelectedShadowColor":"","SelectedShadowBlurRadius":0,"SelectedShadowSpreadRadius":0,"SelectedShadowOffsetX":0,"SelectedShadowOffsetY":0,"SelectedShadowInset":false,"SpaceBetweenTabs":0,"SpaceBetweenTabsUnits":"","Trigger":1,"AnimationId":"9ceb9daf-b113-49f2-bba2-9c4f1c846264","AnimationClass":"animation9ceb9dafb11349f2bba29c4f1c846264","ScrollOffset":33,"TriggerNameLowerCase":"hover","ParentComponentWithTrigger":null,"BackgroundColor":"","BackgroundGradientStartingColor":"","BackgroundGradientEndingColor":"","BackgroundGradientDirection":0,"BackgroundGradientDegrees":0.0000000,"BackgroundImageFileName":"","BackgroundImagePositionXUseKeyword":true,"BackgroundImagePositionXKeyword":0,"BackgroundImagePositionX":{"Value":0.0000,"Unit":0},"BackgroundImagePositionYUseKeyword":true,"BackgroundImagePositionYKeyword":0,"BackgroundImagePositionY":{"Value":0.0000,"Unit":0},"BackgroundImageRepeat":0,"BorderStyle":0,"BorderWidth":0,"BorderColor":"","BorderSides":15,"BorderRadiusTopLeft":{"Value":null,"Unit":1},"BorderRadiusTopRight":{"Value":null,"Unit":1},"BorderRadiusBottomRight":{"Value":null,"Unit":1},"BorderRadiusBottomLeft":{"Value":null,"Unit":1},"MarginTop":{"Value":null,"Unit":0},"MarginRight":{"Value":null,"Unit":0},"MarginBottom":{"Value":null,"Unit":0},"MarginLeft":{"Value":null,"Unit":0},"PaddingTop":{"Value":0.7500,"Unit":0},"PaddingRight":{"Value":2.0000,"Unit":0},"PaddingBottom":{"Value":0.7500,"Unit":0},"PaddingLeft":{"Value":2.0000,"Unit":0},"MiscellaneousStyles":"","RecordStatus":0}]