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Parks and Recreation - Play Greenville Sports

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1. How do I register my child for a league?

1. Online: www.playgreenvillesports.com 2. By phone: 903-457-2994 3. In Person: Municipal Building, 2821 Washington St.

2. How are youth teams formed?

Teams are formed through our Coach Look and Draft process. Team registration is not accepted.

3. What is "Coach Look"?

This is the first step in our Youth Draft Process for participants in 8&under through 12&under. New players to the league or players who are moving up in an age division should attend this. Participants will run through a short series of sport related drills giving the coaches in attendance an opportunity to place a face with a name during the Coach Draft.

4. What is a "Protected Player"

Protected players are chosen by the coach to be guaranteed to that team. Each team may only have two (2) protected players Children of the head coach/assistant coach count as a protected player.

If returning to the same age division the following year all returning protected players remain the same. New protected players may not be chosen unless a protected player has moved up an age division or is not returning that season.

5. What is the "Hat"?

Players that do not attend the coach look are placed into the "hat" and will be drawn at random to a team. Players also not wanting to return to the same coach/team can elect to enter the hat to be drawn to another team.

6. Do we offer a "buddy" system?

No. The only way that players can be guaranteed to be on the same team is:
1. They are siblings
2. They are protected players

7. My child does not want to return to the same team?

In the event that a parent/child does not want to return to the same team the parent may fill out a "Hat Form" stating the reason for not wanting to enter the hat to be drawn to a new team.

8. What happens after Coach Look?

In the days following Coach Look, coaches will draft their teams and contact their players with their practice schedules for the following week. The draft is generally two days following coach look.

9. What to do if you have not heard from a coach for your child's team?

If you have not heard from a coach by the Monday following Coach Look then call our office at 903-457-2994 and we will resolve the situation.

10. How do I become a coach?

When registering your child select the "Willing to coach" option. If you do not have a child participating and would like to coach please contact our office at 903-457-2994.

All coaches must pass a background check.

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Planning & Zoning

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1. What is the process to open a Charitable Bingo Establishment?

If you are a non-profit organization (i.e. a church) and want to occasionally have bingo at your establishment, you are free to do so. You must first obtain a license from the Texas Lottery Commission. Contact their Charitable Bingo Division at 1-800-BINGO-77.

If you are a non-profit organization and want to operate a full-time charitable bingo establishment, you must first contact the Office of Planning to discuss zoning. Full-time charitable bingo establishments are classified as "Indoor Amusements" and are allowed by right in Commercial and Industrial zoning districts, and by Conditional Use Permit in General Retail, Highway Retail and Central Area. Once zoning is established, you must then obtain a license from the Texas Lottery Commission. Contact their Charitable Bingo Division at 1-800-BINGO-77 after you have obtained zoning approval from our office.

2. What is the purpose of zoning?

The purpose of the zoning is to promote the health, safety, community-accepted standards or morals, and general welfare of the residents of Greenville, with a view toward conserving the value of buildings and encouraging the most appropriate use of land throughout the City. Zoning regulations cover a variety of development issues including land use, dimensional requirements, parking, and signs. Zoning regulations and amendments should reflect the goals and objectives of the Comprehensive Plan. The zoning ordinance is located in Chapter 28 of the Code of Ordinances.

3. What is the Comprehensive Plan?

The Comprehensive Plan is a long-range plan intended to direct the growth and physical development of the City for a 10-20 year period. The major elements include future land use, transportation, and utilities. The Comprehensive Plan should be used as a guide for public decisions which affect the physical development and maintenance of the City. View the Comprehensive Plan

4. What is the Planning and Zoning Commission?

The Planning and Zoning Commission is a nine-member advisory body appointed by the City Council. The Commission makes recommendations to the City Council regarding approval or disapproval of proposed changes to the Zoning Ordinance and zoning district boundaries. The Commission helps to ensure the orderly growth of the City through the development and implementation of a Comprehensive Plan. The Planning Commission also has the authority to approve subdivision plats. Planning and Zoning Commission

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Planning & Zoning - Platting Requirements

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1. What are the types of plats?

• Preliminary Plat: The purpose of a preliminary plat is to receive preliminary approval of the general layout, scope, and design of a proposed subdivision. The plat should show the location and size of existing and proposed infrastructure improvements such as roads, water and sewer lines, and drainage improvements, that are necessary for the development of the property. With the approval of a preliminary plat, the developer receives the assurance that the general layout, scope, and design of the subdivision is acceptable and will be approved by the City. When the preliminary plat is approved, the developer can hire the necessary design professionals required to create construction documents for all of the required infrastructure improvements, and finalize the submission of a final plat. A preliminary plat will expire two years from the date of approval unless a final plat is formally filed with the Planning and Zoning Commission within that time.
• Final Plat: The final plat is the finalized version of the preliminary plat that shows the location, dimensions, and description of the subdivision including the lots, any rights of way, easements, building lines, and other site features or dedications that affect how the parcel will be developed. The submission of final plat should be accompanied by a complete set of construction plans for any required infrastructure improvements.
• Minor Subdivision Plat: A minor subdivision plat is a subdivision of not more than four lots fronting on an existing street, not involving any new streets or roads, nor the modification or creation of any municipal facilities and/or public improvements. A preliminary plat is not required before the submission and approval of a minor subdivision plat. The submittal requirements for a minor subdivision are the same as those for a final plat. Minor subdivision plats may be approved by the Director of Public Works.
• Replat: A replat is a revision of a previously approved and filed final plat or minor plat. A replat is usually submitted to change the number and/or layout of the lots within the subdivision. Some replats may be approved by the Director of Public Works, while others require the approval of the Planning and Zoning Commission. The submittal requirements for a replat are the same as those for a final plat unless additional infrastructure is required, in which case a preliminary plat will be required.

2. How do I apply for approval of a subdivision plat?

1. Call the Community Development Department at (903) 457-3160 before visiting our offices to make application. We can discuss the details of your project, and outline the information you will need to bring with you when you submit an application.

2. Verify Zoning: Check the official Zoning Map and Permitted Use Schedule in Section 4-1 of the Zoning Ordinance to verify that the proposed use of the property is permitted. Copies of the zoning map and zoning ordinance are available at the Community Development Office at 2315 Johnson St. If the proposed use is not permitted by the City’s Zoning Ordinance, ask the City’s Community Development Staff about options. Property that is zoned Agricultural (A) must be rezoned before a plat or subdivision of the property can be approved (see Section 8-3 of the Zoning Ordinance).

3. Hire Appropriate Design Professionals: All subdivision plat drawings must be prepared by a Texas Registered Professional Land Surveyor (RPLS). All infrastructure construction documents must be prepared by a Texas Registered Professional Engineer (PE).

4. Review the Plat Review Checklist and Chapter 13 of the Code of Ordinances: A complete Plat Review Checklist is required with every plat approval application. The checklist outlines all the information required for your application. Copies of the checklist are available at the Community Development Office at 2315 Johnson St. and are included in the Developer’s and Builder’s Guide.

5. Meet with Staff: Make arrangements to meet with the City personnel responsible for reviewing subdivision plats to discuss the general scope of the project and to clarify issues related to the development of the property and the submission of a plat application. Preliminary sketches and drawings are often helpful during these discussions. Prior to the meeting, the property owner or an authorized agent must complete and sign the Pre-Application Conference form.

6. Prepare Application Materials: After reviewing the Plat Review Checklist, prepare all the information required for your project as outlined in the Checklist.

7. Submit Application: Submit all the required application materials to the Community Development Office at 2315 Johnson St. A complete application must including the following:

• A complete Plat Review Checklist
• A complete plat review application form and the required application fees
• 16 copies of the plat as outlined in the checklist
• Two copies of the infrastructure construction plans and other documents outlined in the checklist (if necessary)

The Community Development Office Staff cannot accept an incomplete application.

3. What are the approval requirements for plats of land located within the extraterritorial jurisdiction?

All plats of land located within the City’s extraterritorial jurisdiction (ETJ) must be filed with and approved by the City of Greenville. The City of Greenville and Hunt County signed an inter-local agreement in March 2002 (Ord. No. 02-064) by which they mutually agreed that the City’s subdivision regulations and approval process would apply to plats of land located within the City’s ETJ.

4. What are the deadlines for submitting plat applications?

The deadline for submitting a subdivision plat application is 21 days before the regular meeting of the Planning and Zoning Commission. The Planning Commission usually meets on the third Monday of each month.

5. How is a plat application reviewed and approved?

1. Distribution to the Development Review Committee: Upon receiving a complete application, City staff will forward a copy of the plat to the City’s Development Review Committee (DRC). The DRC is composed of representatives from the City’s Community Development, Public Works, and Fire Departments, Texas Department of Transportation, and from each of the City’s franchised utility companies including: GEUS (Electricity, Cable TV, Internet), Oncor (Gas), Comcast (Cable TV, Internet), and Southwestern Bell (Telephone, Internet). We strongly encourage the early submission of construction plans that are required for approval of a final plat since the review of these plans is more involved and usually require more staff time to complete.
2. Review and Comment by the DRC: 12 days before the regular meeting of the Planning and Zoning Commission, the DRC will meet to discuss the plat on a Wednesday at 1:30 p.m. in the Municipal Annex Conference Room located at 2315 Johnson St. The developer or the developer’s representative is encouraged to attend this meeting. The necessary changes and/or modifications that are necessary to bring the plat into compliance with the Subdivision Ordinance will be discussed. The developer should receive a follow-up letter within two or three days following the meeting summarizing any changes that need to be made to the plat application.
3. Revise and Resubmit: After receiving the review comments, the developer should revise the application to incorporate any comments from the DRC. Fourteen copies of the revised plat along with any supporting materials should be submitted to the Community Development Office at least seven days before the regular meeting of the Planning and Zoning Commission.
4. Consideration and Approval by the Planning and Zoning Commission: After receiving the revised plat, the Community Development office staff will place the plat on the Planning and Zoning Commission agenda for review and approval. The Planning and Zoning Commission usually meets on the third Monday of each month. Minor subdivision plats and some replats may be approved by the Director of Public Works and do not require the approval of the Planning and Zoning Commission. The infrastructure and drainage construction plans must be signed by the Director of Public Works before the plat is considered by the Planning and Zoning Commission.
5. Filing the Plat: After the plat has been approved by the Planning and Zoning Commission, and all other requirements have been met, the Community Development office staff will file the plat with the Hunt County Clerk’s Office. The plat cannot be filed until the City Attorney verifies that the persons who sign the plat constitute all persons with any legal interest in the property.

6. How much does a platting application cost?

The following fees must be submitted with an application for plat approval:

• Preliminary, Final, Minor Plats, and Replats - $50 each
• 1-10 Lots - $6.25 per lot
• 11-30 Lots - $5 per lot
• 31-50 Lots - $3.75 per lot
• Over 50 Lots - $2.50 per lot
• County Filing Fee - $56 plus $5 for each additional sheet

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Police - Alarms

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1. Where do I pay false alarm fees?

The false alarm fees may be paid in person at 3000 Lee St. at the Records Division or by mail at:
Greenville Police Department
Alarm Permits
P.O. Box 1049
Greenville, TX 75403-1049

If paying by mail, please include the name on the permit and the permit location so the payment will be credited to the correct permit. A receipt will be mailed as soon as the payment has been processed. All false alarm fees must be paid by cash, check, or money order.

2. What happens when my alarm permit has been revoked?

An alarm permit is revoked when payment for false alarm fees is not received within three (3) months of the invoice. Once payment in full has been received, the alarm permit is returned to active status. Anytime an alarm permit is revoked, a citation may be issued for operating an alarm system with a revoked alarm permit.

3. What happens when my alarm permit has been suspended?

An alarm permit is suspended when eleven (11) false alarms have occurred during the permit year. A suspension letter and invoice for the outstanding false alarm fees will be issued.

To clear the suspension and return the alarm permit to active status, the permit holder must pay the outstanding fees, have the alarm system inspected, and bring a copy of the documentation from the alarm company stating the alarm system has been inspected and listing the items that were not working correctly and what was done to correct the problems.

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Police - Communications

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1. Is there a jail at the City of Greenville Police and Courts Building?

The municipal jail is at the Greenville Police and Courts Building, located at 3000 Lee St. The Hunt County Jail is located at 2801 Stuart St. The telephone number for the Hunt County Jail is (903) 453-6851.

2. Can the Police Department trace a telephone number?

No, the Police Department cannot trace numbers. The telephone company can provide you with that service, but first you must make a police report. Once you have the report number, you can contact the telephone company. For questions about filing a police report, please call (903) 457-2900.

3. How do I get a protective order?

The local police department does not provide protective orders. You need to contact an attorney or the Justice of the Peace for information on obtaining a protective order. The telephone number for the JP, Precinct 1 is (903) 453-6922. The telephone number for the JP, Precinct 2 is (903) 453-6930.

4. Why does it take so long for the police to respond when I call?

All requests for police services are assigned to priority based on the seriousness of the incident and the potential for injury or damage to property. At times, calls of a less urgent nature must be delayed so that we can respond immediately to emergencies.

5. My family and I are going on vacation. Will the police keep an eye on our home while we are gone?

You can call 903-457-2900 and request a close watch. The information will be passed on to the officer that patrols your neighborhood on each shift. While we cannot “watch” your house, the officer will try to check on it when time permits. It is always good to leave a contact name and number in case an emergency occurs.

6. Why do they ask so many questions when I call the police?

Communication operators are trained to get as much information as possible to best determine the nature of the problem and its seriousness. On emergency calls, the communications operator is sending information to the officer while asking additional questions.

7. Should I report suspicious activity in my neighborhood?

The police department depends on citizens to report crimes or suspicious activity. The communications operator taking your call will ask questions about the activity to determine its nature and ask for descriptions of the people involved. You will be asked for your name and address but you may refuse this information and we will still respond to the reported activity.

8. I need to get a message to someone who does not have a telephone. Will the police department go to the person’s home and deliver the message?

The police department only delivers emergency or life or death messages.

9. May I report drunk drivers to 911 on my car telephone?

Yes, calls to 911 on a cellular telephone are airtime free. Do not try to pursue the drunk driver or place yourself in any danger. When you call, you will be asked for the description of the car, where it is, and the direction it is going.

10. Is there a waiting period before I can report someone missing?

No, you may make a missing person report whenever you realize someone is missing.

11. May I make a police report at any time of day or do I need to make an appointment?

The police department will respond 24 hours a day, seven days a week to any requests for police assistance.

12. May I make a report over the telephone or will an officer have to come to my home?

Some reports can be taken over the phone.

13. May I have retrieved information on a license plate?

State and Federal regulations prohibits using the computer to retrieve information not related to investigative purposes and the information can only be shared with law enforcement entities.

14. Does the Greenville Police Department have a severe storm siren or warning system?

Yes, the siren activation system for Greenville is maintained at the Greenville Police Department Communication Center. It is an outdoor warning system and may or may not be heard inside a building. The sirens are tested on the first Thursday of every month about 10:00 am if weather permits.

15. When the sirens are activated, should I call the police department for information?

Do not call the police department for information. Listen to your radio or television weather reports for current information. The police department obtains weather information from these and other sources. When citizens call the police department, our telephone lines for emergency services due to the storm are tied up. This can cause delays in response by the police, fire, and AMR. Do not call 911 for storm information or to report a non-emergency incident. Remember, during a severe storm the communication operators are very busy with emergency calls for police, fire, and paramedics. If you need to report a non-emergency incident to the police department, call 903-457-2900.

16. If my address and phone number show up when I call 911, why does the 911 operator ask me what my address and phone number are?

Although the address and phone number from a landline phone display on the 911 operator’s screen, the information may not be correct. For example, if you have recently moved from one location to another and the phone number stayed the same, the wrong address may display. The 911 operator will always verify the address to ensure emergency personnel respond to the correct location in order to avoid any further harm or injury to the patient/victim.

17. What should I do if my child or I dial 911 by mistake?

When 911 is dialed by mistake, the caller should always stay on the line. There is no penalty for calling 911 by mistake. The 911 operator who answers the phone will want to verify the address and phone number and make sure there is no emergency. If 911 is dialed by mistake and the caller hangs up, the 911 operator will immediately call the location to confirm there is no emergency. A police officer is dispatched to check the situation regardless of whether or not there is an emergency.

18. How do I get a clearance check for Salvation Army?

Citizens requiring a “clearance” for Salvation Army must come to the Greenville Police Dispatch center. You must have picture ID and be present to receive a pass.

19. If I see a crime in progress, what should I do?

Please do not try to apprehend the subject or take matters into your own hands. Call 911 immediately and give the operator as much information as you can. Be as accurate as you can in giving the precise address of the crime so we can respond as quickly as possible.

20. My neighbor constantly plays loud music late at night. Will the police do anything about it?

Yes. Call the communications center at 903-457-2900 when loud music or other noise is bothering you. An officer will be dispatched to the offender’s house to have the music or noise stopped.

21. I saw a police car, with its lights and siren on, speeding down the street. Why were the red lights and siren turned off after the car went through the intersection?

The officer was probably responding to an emergency call when the status of the call changed (level of emergency reduced) so he/she was either disregarded, or slowing down his/her response accordingly.

22. Will the police open my car if I lock my keys inside?

Because of the potential for damage to vehicles, the police department does not open locked vehicles. A locksmith is your best alternative. However, if a child is locked in a vehicle, this is a true emergency. The police and/or fire department will respond and open the vehicle any way possible, even by breaking out the window if necessary.

23. How can I keep someone from coming back on my property that doesn’t belong here?

You can request that a police officer respond to your property and issue a trespass warning to the person. If the person returns to your property after the warning has been issued he or she can be arrested. To request a police officer for the purpose of issuing a trespass warnings please call our non-emergency line at 903-457-2900.

24. Why does the 911 Operator sometimes ask me to call back on a non-emergency number?

Many people use 911 for any type of complaint or question they might have. We do not want the 911 lines tied up with non-emergency calls. We ask you to call back on a non-emergency number so we are able to leave the 911 lines open for life or death emergencies. If you have a non-emergency situation, please call 903-457-2900.

25. What should I do if my purse or wallet is lost or stolen?

If your purse or wallet was lost or stolen, cancel your credit cards immediately. Contact your bank if your checkbook and/or ATM card was in the purse or wallet. File a police report immediately in the jurisdiction where it was stolen. Place a fraud alert on your name and Social Security Number with the three national credit reporting agencies:

Experian
TransUnion
Equifax

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Police - Explorer Program

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1. What is the Police Explorer Program?

The Explorer Program is a division of the Boy Scouts of America’s Learning For Life program. It is open to boys and girls between the age of 14 and 21. It teaches police science and tactics to young people who are considering a career in Law Enforcement. The Explorers then use these skills to compete against other posts all over the state. Explorers also assist with various tasks inside the police department and have the opportunity to ride out on patrol with police officers.

2. How can I become an Explorer?

Download an Explorer Application Form or obtain one from the Records Division Monday-Friday from 0900 to 1700. Bring the completed form back to Records. You may also attend an Explorer Meeting on Saturdays from 0900 to 1200 in the Police Department Community Room at 3000 Lee Street. You are welcome to visit and observe three (3) times before making the decision to join the Post. Explorer Application Form

3. What would keep me from being accepted in the Explorer Program?

The main emphasis of the Explorer Program at the Greenville Police Department is Good Citizenship. This means we do not accept applicants with a criminal record (excluding minor traffic offenses), have dropped out of school, or those who do not set a good example in the community. An Explorer represents the Department and must be willing to act responsibly at all times. The Explorers are called upon to do Community Service as a group and individually. They must maintain passing grades in school in order to participate.

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Police - Office of Professional Standards

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1. How do I commend an employee or an officer?

Everyone likes recognition when they do a good job. Greenville Police officers and employees are no different. When you receive service from our Department you feel is worthy of a compliment, we would like to hear about it.

To do this, submit a Public Service Report, call, or write the Chief of Police at:
3000 Lee St.
P.O. Box 1049
Greenville, TX 75401
Ph: (903) 457-2913

Include all the information you can remember such as the officer or employee's name, the date, time, and circumstances of the incident. You may also email this information.

The officer or employee will be notified of your compliment as will his/her supervisors and a copy will also be placed in his/her personnel file.

2. How are complaints made?

A complaint may be filed with the Greenville Police Department’s Office of Professional Standards (OPS) located at the Police/Courts Building, 3000 Lee St., or with any Police Department supervisor. The name of the supervisor with whom the complaint is initially discussed should be obtained.

Complaint forms are also available in the Human Resources Office, located in City Hall (2821 Washington St.). Documentation of all complaints will be made and forwarded to the OPS. You may email questions about the complaint process.

All complaints will be investigated. When a complaint is against a policy of the Police Department or the enforcement of a particular law, the policy or law will be explained to the citizen.

There will not be an investigation of the employee or officer unless the complainant indicates there was a violation of departmental policy, procedure, or regulations during the incident. If a complaint is regarding a policy, it will be reviewed for possible revision.

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Police - Patrol

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1. As an individual, how do I legally remove an abandoned vehicle from my private property?

The Transportation Code Section 683.075 NOTICE states:

“Sec. 683.075. NOTICE. (a) The procedures for the abatement and removal of a public nuisance under this subchapter must provide not less than 10 days' notice of the nature of the nuisance. The notice must be personally delivered, sent by certified mail with a five-day return requested, or delivered by the United States Postal Service with signature confirmation service to:

(1) the last known registered owner of the nuisance;

(2) each lienholder of record of the nuisance; and

(3) the owner or occupant of:

(A) the property on which the nuisance is located; or

(B) if the nuisance is located on a public right-of-way, the property adjacent to the right-of-way.

(b) The notice must state that:

(1) the nuisance must be abated and removed not later than the 10th day after the date on which the notice was personally delivered or mailed; and

(2) any request for a hearing must be made before that 10-day period expires.

(c) If the post office address of the last known registered owner of the nuisance is unknown, notice may be placed on the nuisance or, if the owner is located, personally delivered.

(d) If notice is returned undelivered, action to abate the nuisance shall be continued to a date not earlier than the 11th day after the date of the return.”

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Police - Records

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1. Where do I pay my citation?

Municipal Court
3000 Lee St.
Greenville, TX 75401
Ph: 903-457-3129

2. How much do accident reports cost?

$6 per report - this fee is required by the State of Texas.

3. How much do case reports cost?

$0.10 per page

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Public Health & Food Safety

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1. What are the symptoms of food-borne illness?

Generally, flu-like symptoms such as nausea, vomiting, diarrhea, or fever.

The threats are numerous and varied, with symptoms ranging from relatively mild discomfort to very serious, life-threatening illness. The very young, the elderly, and persons with weakened immune systems are at greatest risk of serious consequences from most foodborne illnesses.

https://www.fda.gov/Food/FoodborneIllnessContaminants/FoodborneIllnessesNeedToKnow/ucm103263.htm

2. I have a problem with mold.

http://www.ci.greenville.tx.us/636/Mold

3. How do I obtain a Food Handler card?

http://www.ci.greenville.tx.us/442/Food-Handlers-Certification-Program

4. How do I become a Certified Food Manager?

http://www.ci.greenville.tx.us/443/Food-Managers-Certification

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Public Works

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1. Who do I call to have a street light repaired?

To have a light repaired call GEUS at (903) 457-2800. However, if you do not have a street light and would like to request one you can call Public Works at (903) 457-3135.

2. My trash has not been picked up. Who do I call?

The City contracts the Trash Service to IESI. Please contact the City Manager's Office at (903) 457-3116 if you experience a problem with your trash service.

3. Who do I call if I have tree limbs that need to be picked up or a dead tree on my property?

The City does not pick up limbs. Please call IESI at (903) 450-8282 to arrange a special pickup.

Also, the City can not do anything about a dead or dying tree on your property, however, if the base of the tree is on City property such as between the sidewalk and the street, please call (903) 457-3135.

4. Who do I call for potholes?

Call Street Department at (903) 457-3153.

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Public Works- Roads/Streets

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1. When will construction start?

Different times but two weeks before construction it will be posted on the City website.

2. How can I find out when construction will start on a street near me?

The city personnel will deliver door hangers to citizens within the project area, but they will also be posted on the City webpage.

3. You’re closing a street I need to use. What am I supposed to do?

Please see the TCP (traffic control plan) on the City Webpage and follow the detours sign placed on adjacent streets.

4. Will my mail service be interrupted? What about ambulance and fire? What about trash service?

Mail will not be interrupted, emergency services have access even when the streets are closed for normal traffic.

5. I have a question not listed here. Who can I contact?

You may contact the Public Work Office at 903-457-3135 with any questions or concerns.

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Streets - Traffic

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1. Who do I call if there is a problem with my street?

Call Greenville Street Department at (903) 457-3152.

2. Who do I call to pick up my limbs and brush?

Call IESI at (903) 450-8282 for brush collections up to four cubic yards (approximately two pickup-truck loads level full) at no cost. Brush should be cut no longer than 6 feet and weigh no more than 40 pounds per individual piece. IESI can collect amounts and weights exceeding the above limitations for $8 per cubic yard (approximately half a pick-up truck load). Please, call IESI at (903) 450-8282 to schedule a collection.

3. Who do I call if the tree between the sidewalk and street is dead or dying?

Call Greenville Street Department at (903) 457-3152.

4. Who do I call if my street light is not working?

Call GEUS at (903) 457-2888.

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Utility Customer Service

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1. How do I establish utility service for an existing residence?

Contact the GEUS Customer Service Center at (903) 457-2800 to establish new utility service. The consumer will need to submit an application with two forms of identification and pay adequate deposits based on credit history.

2. Who do I contact for electric / cable problems?

Contact GEUS, Monday – Friday from 8:00 am – 5:00 pm by calling (903) 457-2800

After hours / weekends / holidays call (903) 457-2888

3. Who do I contact for water / sewer problems?

Monday - Friday from 8:00 am - 5:00 pm call (903) 457-3152

For after hours / weekends / holidays call (903) 457-2948

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Water - Wastewater

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1. Why does the water smell and taste bad sometimes?

Changes in seasons often affect the source water supply. Water age and demand can also cause problems.

2. Why is the water dirty or red sometimes?

Water breaks nearby, old cast iron pipes, or fire hydrants not flushed until clear may cause this condition.

3. What can be done to make the water clean again?

Flushing the fire hydrant closest to your residence will in most cases clear up the water. After the water is clear in the main line, it is suggested the homeowner open the faucets in the house to clear the lines in the home.

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Zoning

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1. What is a Planned Development?

A Planned Development (PD or PUD) is an area of land under unified ownership or control. The development of which is governed by a specific development plan approved by the City Council after review and recommendation by the Planning and Zoning Commission. A Planned Development is essentially a customized zoning district that provides some flexibility in the traditional zoning requirements and may include a mix of residential and commercial uses. The approval process for a Planned Development District is the same as the process for changing the zoning district designation on a property.

2. What is a Neighborhood Conservation District?

Neighborhood Conservation Districts are a land use or zoning tool used to preserve neighborhood character, retain affordable housing, and protect an area from inappropriate development. Such districts can serve as a catalyst for rehabilitation of existing buildings and can be used to protect neighborhoods or districts that have significant architectural or historic merit and a distinct character but that do not want or may not qualify for historic district status. A proposal for designation as a Neighborhood Conservation District may be initiated at the direction of City Council, upon the written request of owners representing 51% of the land area within the proposed district, or upon the written request of 51% of property owners in a proposed district.

3. What is the process for submitting a zoning application?

1. Meet with Staff: Make arrangements to meet with the Community Development Department staff to discuss the purpose of the proposed zoning change, determine how it relates to the Comprehensive Plan, and to clarify issues related to the development of the property. Please have a legal description and drawing of the property available. If the pre-application meeting will involve the submittal or discussion of a preliminary development plan for the property, the property owner or an authorized agent must complete and sign the Pre-Application Conference form.

2. Prepare Zoning Application Materials: A complete zoning application must include the following documents:

• A Zoning Application Form (signed by the legal owner of the property)
• A legal description and surveyed drawing of the property that is the subject of the zone change request.
• A preliminary site plan (if available), that shows how the property will be developed.
• A written narrative from the applicant outlining the reasons for requesting the zone change.

3. Submit Application: Submit all the required application materials along with the application fee to the Community Development Office at 2315 Johnson St.

The Community Development Office Staff cannot accept an incomplete application.

4. Who can request a change in zoning on a property?

Any person or corporation having a proprietary interest in a property may petition the Planning Commission and City Council for a change or amendment to the Zoning Map. The Planning Commission and City Council may also initiate hearings on a zoning amendment for any property within the City limits. City staff from time to time may recommend zoning amendments to the Planning Commission and City Council.

5. How much does a zoning application cost?

The fee for a zoning application is $225. The fee is non-refundable, even if the application is denied.

6. When and where do the Planning Commission and City Council meet?

Zoning applications are usually considered by the Planning Commission on the third Monday of each month at 5:30 pm in the Council Chambers of the Municipal Building located at 2821 Washington St. The City Council will usually consider the recommendations of the Planning Commission on the fourth Tuesday of each month at 6:00 pm in the Council Chambers of the Municipal Building located at 2821 Washington St. These meeting dates and times are subject to change due to holidays or other special events.

7. What factors are considered by the Planning and Zoning Commission and City Council in reviewing a Zoning Application?

The primary consideration when evaluating any zoning application is the application’s compatibility and consistency with the Comprehensive Plan. The Commission and Council may consider amending the Comprehensive Plan where it can be shown that the plan recommendations are no longer applicable to a given area, or that the land use requested in a zoning application is more appropriate for that location. Staff will always offer a recommendation to the Commission and Council on all zoning applications.

8. How is a Zoning Application processed?

1. Public Notice in the Newspaper: Upon receiving a complete application, City staff is required by State law to publish notice in the newspaper that a public hearing will be held on the zone change request. The notice is published at least 15 days before the meeting of the Planning and Zoning Commission.
2. Notice Sent to Adjacent Property Owners: State law requires that staff provide written notice to the owners of all property located within 200' of the property that is the subject of the zone change request. This notice is mailed at least 15 days before the meeting of the Planning and Zoning Commission. The property owners are given a response form on which they can indicate support or opposition to the request. All of the returned response forms are presented to the Planning and Zoning Commission and City Council.
3. Posting a Sign: At least 15 days prior to the date of the hearing before the City Council, a sign must be placed on the property proposed for rezoning. The sign shall be located within 30', and shall be legible from the nearest public road or street which abuts the property. The sign shall state that a zoning request has been proposed for the property, and shall provide a telephone number where information can be obtained about the zoning request. Signs can be borrowed from the Community Development Office.
4. Consideration and Recommendation by the Planning and Zoning Commission: The Planning and Zoning Commission will hold a public hearing on each zone change request and provide opportunity for the public to speak in favor or opposition to the request. The applicant should be present to speak at the public hearing. After the close of the public hearing, the Commission will vote to either recommend that the request be approved or denied. The Commission’s recommendation is forwarded to the City Council.
5. Consideration and Vote by the City Council: After receiving the recommendation of the Planning and Zoning Commission, the City Council will hold another public hearing at which those in favor or opposition to the request may be heard. The applicant should be present to speak at the public hearing. After the close of the public hearing, the Council will vote to either approve or deny the zone change request.

9. What effect, if any, do the responses from adjacent property owners have?

Neither the Planning and Zoning Commission nor the City Council are obligated to approve or disapprove a zoning application based on the responses from adjacent property owners. If, however, a written protest is signed by the owners of 20% percent or more of the property located within 200' of the site proposed for rezoning, the application may not be approved except by a supermajority vote of the entire City Council. A supermajority vote is the affirmative vote of at least six of the seven members of the City Council.

10. What if the Planning and Zoning Commission does not recommend approval of a Zoning Application?

If the Planning and Zoning Commission does not recommend approval of zoning application, it may not be approved except by a supermajority vote of the entire City Council. A supermajority vote is the affirmative vote of at least six of the seven members of the City Council.